Shift Supervisor - Store# 28177, McCallum & No. 1

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in overseeing store functions during your scheduled shifts. Acting as a leader within the team, you will assign tasks to partners, ensuring the delivery of the Starbucks Experience through excellent customer service, promptness, product quality, and a welcoming store atmosphere. You will exemplify Starbucks' core principles while working in a company recognized for its positive work environment and passionate employees.

Key Responsibilities

• Uphold integrity, honesty, and Starbucks' cultural values in all actions.
• Maintain composure during busy or unforeseen situations to keep store operations smooth and set a constructive tone for your team.
• Proactively assess customer and store needs by observing the environment and customer cues.
• Keep the manager informed to facilitate responses that support a welcoming "Third Place" ambiance.
• Support onboarding of new partners by reinforcing their successes and providing encouraging and respectful coaching when necessary.
• Provide performance feedback to the store manager regarding partners on shift.
• Contribute to a positive team atmosphere by monitoring partner morale and performance, escalating concerns to management as needed.
• Foster a learning environment by delivering clear, timely, and respectful coaching to improve partner performance and operational quality.
• Deliver legendary customer service by prioritizing customer needs and engaging with them effectively.
• Identify and respond to customer needs promptly.
• Develop strong relationships with team members by understanding and addressing their individual motivations and concerns.
• Oversee store operations throughout the shift, including organizing assigned opening and closing duties.
• Adhere to Starbucks' operational policies regarding cash handling, safety, and security to ensure partner and customer safety.
• Ensure proper cash management procedures are followed by you and your team.
• Monitor baristas to ensure consistent delivery of excellent customer experiences.
• Maintain consistent attendance and punctuality.
• Ensure all beverages, whole bean coffee, and food items meet recipe and presentation standards.
• Follow health, safety, and sanitation protocols diligently for all products.
• Recognize individual and team achievements using organizational tools and collaborate with the store manager to develop creative recognition methods.
• Utilize operational systems to drive excellence during your shift.

Required Experience and Skills

• Previous customer service experience within retail or restaurant settings.
• Capability to supervise and guide others effectively.
• Quick learner with strong adaptability.
• Excellent verbal communication skills.
• Familiarity with retail operations.
• Strong interpersonal and teamwork skills.

Diversity and Inclusion

Starbucks welcomes applicants from diverse backgrounds and is committed to fostering an inclusive workplace. Individuals of color, women, LGBTQIA+, veterans, and people with disabilities are encouraged to apply. The company evaluates applicants with criminal histories fairly, in alignment with relevant laws. Accommodations for applicants with disabilities are available upon request.

Contact and Accommodation

For assistance or accommodation requests, contact: 206-318-0660 or [email protected].