Shift Supervisor - Burger Urge Kallangur Restaurant Launch

About Burger Urge

Burger Urge has been crafting delicious, juicy burgers for over 18 years, focusing on premium local ingredients to create both timeless classics and innovative menu items. As a dynamic and rapidly expanding restaurant group, we pride ourselves on our passion for hospitality and our commitment to delivering exceptional food and service.

About the Role

We are seeking two hands-on Shift Supervisors to lead our team at our brand-new Kallangur location. This leadership role demands active engagement on the floor to ensure seamless daily operations, outstanding customer experiences, and a strong, positive team culture. This is not a passive managerial position but an opportunity to inspire and motivate your team in a vibrant environment.

Key Responsibilities

• Lead shifts by motivating and managing team performance effectively.
• Deliver excellent customer service and ensure guests have memorable experiences.
• Oversee food preparation, uphold service standards, and ensure high product quality.
• Maintain rigorous food safety, hygiene, and compliance protocols.
• Manage inventory control, stock levels, and procurement.
• Ensure the restaurant is clean, organized, and maintained to high standards.
• Confidently handle and resolve customer concerns.
• Provide support for team training, build culture, and contribute to operational success.
• Assist with marketing efforts and promotional activities.

Perks and Benefits

• Access to generous discounts on food and merchandise for employees.
• Opportunities for career advancement within a fast-growing restaurant company.
• Employment security stemming from a strong market presence.
• A creative and encouraging brand culture that supports growth and innovation.

Qualifications and Requirements

• Minimum of 1 to 2 years experience in a supervisory capacity within hospitality.
• Demonstrated leadership abilities and strong interpersonal communication skills.
• Track record of delivering high levels of customer satisfaction.
• Capacity to thrive in a fast-paced, high-volume service environment.
• A positive, proactive attitude with a focus on problem-solving.
• Flexibility to work evenings and weekends as needed.
• Current Food Safety Supervisor Certificate, or willingness to obtain one.
• Current Responsible Service of Alcohol (RSA) certification, or willingness to acquire.