Senior Teller - Qatarization

About QNB Group

Founded in 1964 as Qatar's first locally owned commercial bank, QNB Group has grown to be the largest banking group across the Middle East and Africa. With operations spanning more than 31 countries over three continents, QNB employs over 28,000 staff members serving around 20 million customers through approximately 1,000 branches and an ATM network of 4,300 machines. Recognized for its financial strength by leading agencies such as Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), QNB is also highly awarded by international financial publications and is acknowledged as the most valuable bank brand in its region by Brand Finance Magazine. The group actively supports community initiatives, sponsoring various social, educational, and sporting events.

Role Purpose

The Senior Teller is primarily responsible for delivering a variety of cash handling services at the branch counter efficiently, courteously, and without error. The role involves stepping in for the Head Teller when required.

Key Responsibilities

• Complete cash and teller-related transactions promptly to support branch financial goals.
• Implement best practices and KPIs aligned with Senior Teller responsibilities.
• Encourage cost-efficiency and productivity to minimize expenses and enhance bank benefits.
• Operate within assigned authority limits.
• Ensure excellent customer service by processing cash services swiftly and addressing client inquiries about bank products.
• Maintain service level agreements with internal departments to improve turnaround times.
• Establish effective collaboration with related units to fulfill group objectives.
• Provide accurate information to auditors, compliance teams, financial control, and risk departments as needed.
• Process various transactions including cash, checks, remittances, credit card, and loan payments compliant with bank policies and regulations.
• Verify check endorsements, dates, bank details, payee identity, and document legality.
• Identify opportunities for cross-selling banking products and services.
• Authorize transactions within delegated limits.
• Forward clearing and remittance requests to appropriate departments for processing.
• Reconcile cash drawer contents and prepare end-of-day reports.
• Report any unresolved transaction issues to the Officer in Charge.
• Maintain current knowledge of teller functions, risks, operations, and controls.
• Pursue professional development opportunities and provide training and support to teller team members.

Qualifications and Experience

• Bachelor's degree preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
• Minimum of 2 years relevant experience, preferably with an internationally recognized bank.

Additional Requirements

• Applicants must provide a resume/CV, passport, Qatar ID (QID), education certificates, and birth certificate as part of the application process.