Senior Telesales Specialist

Position Overview

Olamor Cosmetic is seeking a Senior Telesales Specialist based in Mumbai, Maharashtra, to drive outbound sales efforts and foster strong customer relationships. This role focuses on engaging prospects, promoting products, and delivering excellent customer support to enhance brand presence and sales performance.

Key Responsibilities

• Conduct daily outbound calls to potential clients to generate new business.
• Convert leads into customers by effectively communicating product benefits and features.
• Meet and exceed sales targets set daily, weekly, and monthly.
• Follow up persistently with prospects to close sales.
• Engage in upselling and cross-selling to boost order sizes.
• Develop and nurture relationships with salons, distributors, retailers, beauticians, and end consumers.
• Keep comprehensive records of calls and sales progress within the CRM system.
• Work closely with sales and dispatch teams to ensure orders are fulfilled promptly.
• Gather customer feedback and provide market intelligence to management for informed decision-making.
• Manage inbound customer communications via calls, WhatsApp, emails, and other inquiries professionally.
• Respond efficiently to customer complaints and resolve issues thoroughly.
• Provide customers with detailed product information, usage advice, pricing, promotional offers, and updates on orders.
• Maintain high levels of customer satisfaction, encouraging repeat business.
• Handle warranty claims, product replacements, and returns according to company policies.
• Ensure consistent engagement through follow-ups to strengthen customer loyalty.
• Communicate promptly with all assigned leads, keeping accurate records of their statuses to ensure none are neglected.
• Re-engage dormant customers through targeted follow-up campaigns.
• Encourage referrals from satisfied customers to expand the business network.
• Submit daily call reports and maintain comprehensive sales and follow-up documentation.
• Regularly update CRM with details of customer interactions and call outcomes.
• Monitor competitor activities and relay customer feedback to enhance strategic planning.