Senior Product Manager

About the Company

etrainu is a well-established Australian company specializing in the design, development, delivery, and assessment of online learning solutions. We provide tailored offerings to SMEs both domestically and internationally, with a customer-centric philosophy fueling rapid expansion across our SaaS product lineup. We are heavily investing in AI technologies, influencing both our development processes and the products we deliver, placing the product team at the core of this transformation.

Role Overview

We are seeking a Senior Product Manager to take full ownership of one of our product teams. This is a comprehensive product management position involving end-to-end responsibility: from customer and data-driven discovery through shaping, delivery, to launch. Collaboration with Engineering Managers, Staff Engineers, and Designers is essential, forming a peer leadership team. Success is measured not just by timely delivery but by the tangible value and adoption our customers gain from your work. The position is based in Brisbane, requiring two days per week onsite at our central business district office.

Key Responsibilities

• Manage your team's projects throughout the full lifecycle: discovery, definition, delivery, and release. Prioritize rigorously and clearly communicate trade-offs.
• Develop deep insights into customer needs through qualitative and quantitative research, championing user empathy backed by data.
• Lead solution discovery and execution by collaborating closely with engineers and designers, employing prototypes and experiments to guide product experience improvements.
• Ensure solutions are valuable to customers and viable for the business, tracking adoption and impact after release.
• Partner with Customer Success, Support, and Sales teams to guarantee solutions are adopted and achieve intended outcomes, iterating based on feedback and data.
• Exercise collaborative leadership alongside the Engineering Manager, Staff Engineer, and Designer, setting direction, maintaining quality standards, and empowering team-led discovery.
• Balance and sequence multiple concurrent projects within the team, making resource allocation and prioritization decisions.
• Support go-to-market efforts by working closely with Sales, Customer Success, and Marketing to ensure your products are easy to promote, sell, and support.
• Integrate AI effectively into your workflow and advocate for AI adoption across the team's deliverables, fostering ongoing experimentation as the technology evolves.

Experience and Qualifications

• Minimum 5 years in product management within the B2B SaaS sector, with senior ownership of a product area or team.
• Direct customer engagement experience, capable of uncovering opportunities and translating findings into influential product decisions.
• Proven ability to shape approaches, establish processes, analyze data, and personally drive execution across multiple roles.
• Strong collaborative leadership skills demonstrated by aligning cross-functional teams and effectively communicating priorities and trade-offs.
• Track record of driving significant product growth and understanding of scaling company needs.
• Proficiency in applying AI within product management, with concrete examples of AI-driven developments or improvements.
• Background in LMS, EdTech, or compliance-oriented SaaS is a significant plus.

Candidate Attributes

• Experience managing teams that have delivered impactful products, with clear narratives on the how and why.
• A well-formed viewpoint, open to changing direction based on evidence.
• Results-focused with a natural sense of urgency and ownership.
• Comfortable navigating ambiguous situations and confidently refining vague concepts.
• Ability to stay composed under pressure, helping the team maintain focus amidst shifting priorities.
• A growth mindset, eager to learn, improve, and enhance team capabilities.
• A genuine curiosity about AI's applications both personally and within products.