Sales Host / Member Consultant

About Everlast Gyms

Everlast Gyms prioritizes passionate and energetic individuals whose dedication fuels an engaging atmosphere that motivates members and encourages their continual return. The Sales Host role is pivotal in expanding the membership base by offering outstanding customer interactions, boosting membership sales, and supporting member retention efforts. This position provides a great chance for individuals enthusiastic about sales, fitness, and customer relations to build their career within a rapidly expanding fitness organization.

Key Responsibilities

• Create exceptional member experiences that transform prospects into gym members.
• Promote and drive sales, including renewals, upgrades, and additional services.
• Conduct personalized club tours tailored to individual fitness aims.
• Apply effective questioning strategies, rapport development, and overcome objections.
• Follow up with inquiries and leads to maximize membership conversions.
• Develop and maintain strong relationships to enhance member retention and engagement.
• Support the achievement of club sales and retention objectives.
• Offer a friendly, professional, and welcoming atmosphere to members and visitors.
• Professionally resolve member questions and concerns.
• Promote club products, services, and fitness solutions effectively.
• Engage actively in club initiatives, events, and member involvement activities.
• Represent the Everlast Gyms brand with enthusiasm and professionalism.
• Assist with daily club operations, including serving as key holder when needed.
• Ensure high standards of cleanliness, presentation, and safety within the club.
• Maintain gym floor and member-facing areas appropriately.
• Help with gym resets and operational responsibilities.
• Utilize membership and CRM software efficiently to manage member data and inquiries.
• Collaborate closely with the broader club team to meet organizational goals.
• Support national campaigns, challenges, and initiatives.
• Contribute positively to the club's culture and take accountability for personal development.

Qualifications & Skills

• Genuine passion for fitness, sales, and customer service excellence.
• Excellent communication abilities and relationship-building talents.
• Confident, outgoing personality driven towards meeting targets.
• Organizational skills paired with strong administration capabilities.
• Capable of working independently and cooperatively in a team setting.
• Flexibility to work across weekends and Bank Holidays.
• Desirable: Prior experience in sales, retail, leisure, hospitality, or customer service fields.
• Experience in working against sales or performance goals is advantageous.
• Understanding of membership sales and retention methods preferred.
• Familiarity with sales, booking, or membership management systems beneficial.

Why Work at Everlast Gyms?

• Enjoy a complimentary gym membership at Everlast Gyms.
• Receive a 20% discount across all Frasers Group brands.
• Become eligible for the Everlast Gyms Monthly Champions award programme.
• Opportunities to deliver personal training sessions outside contracted hours.
• Access to training and development to aid in career advancement.
• Experience chances to lead group training classes.
• Engage in a high-performance culture that values ambition and results.

Additional Details

Everlast Gyms operates as part of Frasers Group, recognized for its ambitious ventures in retail and fitness sectors throughout the UK. The company emphasizes investing in its workforce and fostering career growth within fitness, sales, and management roles. Success at Everlast involves embracing principles of limitless thinking, personal accountability, and creating meaningful experiences for members, colleagues, and communities.