Sales Associate (MBS)

Overview

The Sales Associate at Tory Burch is entrusted with creating exceptional customer experiences while enhancing the brand's presence one customer at a time. This role requires a passionate commitment to customer service, authentic interactions, and a flair for fashion and style alongside excellent sales proficiency.

Key Duties

• Serve as a brand ambassador, ensuring the store meets all presentation standards aligned with Tory Burch's image.
• Deliver outstanding customer service to build enduring relationships that strengthen brand loyalty.
• Collaborate effectively with team members to foster a positive, professional, and productive work environment emphasizing strong selling and product knowledge.
• Drive sales initiatives proactively by cultivating new and existing customer connections to achieve and exceed targets.
• Maintain operational excellence by following sales policies, managing inventory accurately, and supporting store operations and backend tasks as needed.

Qualifications and Experience

• Possession of a Higher Diploma or higher qualification in any field; business or fashion-related studies are advantageous.
• Minimum two years experience as a sales associate within luxury fashion retail settings.
• Proven expertise in personal selling and managing customer relationships effectively.
• Strong motivation toward sales targets and results-driven performance.
• Professional demeanor with polished appearance.
• Proficient communication skills in English; knowledge of Cantonese and Putonghua languages is an added benefit.
• Adaptability to thrive in a fast-paced, dynamic retail environment.
• Excellent organizational skills with the ability to prioritize tasks and follow up meticulously.