Room Attendant

About the Role

The Room Attendant position at Mantra Parramatta, located in Sydney's western central business district, focuses on creating a pristine and welcoming environment in guest rooms. With over 180 apartments, dining, conference facilities, gym and pool, the venue serves corporate, government and leisure clientele. The role is essential in maintaining high housekeeping standards and enhancing guest satisfaction.

Core Responsibilities

• Perform comprehensive cleaning duties across guest rooms including linen changes, bathroom sanitation, and surface wiping to leave a memorable first impression.
• Adhere strictly to the housekeeping protocols and quality standards set by the establishment.
• Maintain cleanliness and organization of housekeeping carts, ensuring they are well-stocked and ready for use.
• Handle cleaning products responsibly while following safety guidelines to promote a safe workspace.
• Protect guests' privacy and security consistently throughout all duties.
• Identify and report any maintenance or repair issues promptly for resolution.

Experience and Skills

• Prior housekeeping or cleaning experience is desirable but not mandatory.
• Possess a friendly and approachable communication style fostering a positive atmosphere for both guests and team members.
• Strong attention to detail coupled with an ability to efficiently manage time and workload.
• Physically capable of navigating between rooms and staircases as part of daily responsibilities.
• A collaborative mindset to work effectively with diverse teams.
• Reliable transport and willingness to work various shifts including weekends and public holidays.

Benefits

• Membership to ALL Heartist offering discounts on accommodation and food & beverages globally.
• Exclusive family and friends discounts on a variety of accommodations and services.
• Participation in Accor Live Limitless program allowing earning of status and rewards internationally.
• Career advancement supported by access to industry-leading training platforms like Accor Academy and Typsy.
• Access to a worldwide network of over 300,000 hospitality professionals encouraging professional growth.
• Opportunities to work in over 400 hotels across the Pacific region and globally.

Inclusion and Culture

The company values diversity and inclusiveness, encouraging applications from all backgrounds and offering accommodations for specific needs. Emphasizing creativity, excellence, and sustainable luxury, the workplace promotes a supportive environment where every team member can thrive and make meaningful contributions.