Retail Team Leader

About the Role

We are seeking a Retail Team Leader, referred to as Brand Leads, who embody the spirit and style of our brand. In this position, you will act as a true ambassador, driving exceptional customer experiences and supporting the management team in energizing the sales associates to consistently exceed store performance goals.

Key Responsibilities

• Utilize your local market insights and sales knowledge passionately to deliver an outstanding brand experience to customers.
• Become deeply knowledgeable about our fashion choices and effectively showcase these styles to customers.
• Make confident decisions in the best interest of consumers, including handling customer concerns independently within the store.
• Represent our brand values and behaviors through positive role modeling and leadership.
• Foster a culture of collaboration and trust by communicating openly and honestly with team members.
• Continuously enhance your understanding of our products and the wider business operations.
• Maintain exemplary store presentation, fully embracing and upholding the Superdry store aesthetic.
• Take accountability for achieving business goals set by the Store Leader, coaching the team to meet retail and service standards.
• Assist with compliance activities such as loss prevention and health and safety protocols.
• Encourage and cultivate a mindset of exceeding expectations throughout the team.
• Promote and share the unique culture of Superdry with colleagues consistently.
• Maintain a solid commercial awareness of store performance and KPIs, bringing innovative ideas to leadership for growth.
• Ensure daily productivity by actively driving positive impacts beyond routine tasks.
• Fulfill opening and closing responsibilities, including holding store keys and managing cash handling securely.

People Leadership

• Support daily supervision and motivation of the sales team to deliver stellar customer service.
• Provide clear guidance to focus team efforts, inspire associates to meet targets, and regularly review their progress.
• Collaborate with managers to drive store targets and foster a positive working environment.
• Coordinate operational activities with expertise, ensuring effective team performance.
• Deliver timely feedback to recognize achievements and address performance issues constructively.
• Participate in talent reviews and formal performance evaluations as required.

Candidate Profile

• Experience in retail sales and store operations, ready to take on leadership responsibilities.
• Strong passion for our brand, style, and delivering memorable customer experiences.
• Proven ability to lead and motivate teams on a day-to-day basis.
• Exposure to managing people and building effective relationships.
• Effective communicator who thrives in team collaboration to achieve results.
• Highly organized with purposeful use of time and accountability for objectives.
• A positive approach to challenges, viewing them as opportunities for growth.
• Enthusiasm for sharing your passion and acting as a role model for colleagues.
• Creative problem-solver motivated to find the best solutions.
• Adaptable and energized by fast-paced environments and change.
• Authenticity and genuine engagement in your work.

Benefits

• Competitive hourly pay rate.
• Pension scheme contributions, life insurance, and 20 days of holiday.
• Generous 50% discount on purchases both online and in-store.
• Clothing allowance to enjoy wearing Superdry apparel.

About Us

Superdry has been producing world-class apparel for over 15 years with a commitment to inspire style-conscious consumers while promoting a positive environmental impact. We have rapidly captured market attention globally, launching new collections as we renew our focus on design-led excellence. Join us on our exciting journey ahead.