Quality, Safety & Impact Assurance Manager

Job Overview

This position focuses on driving a cohesive approach to quality, safety, and customer experience within service operations, ensuring consistent compliance with regulations and delivering high satisfaction outcomes.

Key Responsibilities

• Design and oversee quality standards alongside service delivery frameworks.
• Maintain adherence to health, safety, and risk management requirements.
• Track and evaluate service performance and customer satisfaction metrics.
• Conduct audits, inspections, and spearhead ongoing enhancement initiatives.
• Interpret feedback to implement corrective and preventive actions (CAPA).
• Develop performance dashboards and detailed executive reporting.

Experience Requirements

• Between 5 to 10 years in quality, operational management, or service excellence roles.
• Background in service-oriented or project-driven settings.
• Hands-on experience with quality management systems, health and safety, or customer experience functions is essential.

Educational Qualifications

• Undergraduate degree in Business Administration, Engineering, Quality Management, or closely related areas.
• A Master's degree is advantageous.

Certifications (Preferred)

• ISO 9001 Lead Auditor certification.
• Six Sigma Green or Black Belt credentials.
• NEBOSH, IOSH, or comparable safety certification.
• Certified Quality Manager (CQM) or equivalent accreditation.