Program Operations Associate

About YouthBuild Global

YouthBuild Global acts as the central organization for the YouthBuild movement, partnering with a wide-reaching network of programs worldwide. It supports young people out of school and work to reclaim education, gain job skills, and assume leadership roles within their communities. The organization provides training, technical assistance, capacity building, leadership development, financial stability efforts, and advocates public policy.

Role Summary

The Program Operations Associate provides vital administrative and operational support across the Program team, focusing on coordination for AmeriCorps, Department of Labor contracts, network engagement, grant management, and organizational events. This role improves efficiency, synchronization, and execution across program departments by managing projects, logistics, and systems to ensure smooth operations and adherence to deadlines.

Key Responsibilities

• Deliver daily administrative and coordination assistance across DOL Program Impact, AmeriCorps, and Network Engagement units.
• Monitor deliverables, timelines, milestones, and follow-through on important deadlines for program leaders.
• Facilitate internal communication, meetings, and workflows to maintain team alignment.
• Manage documentation, tracking tools, shared files to enhance operational efficiency.
• Handle grant and contract administrative tasks along with other operational duties.
• Act as a liaison coordinating priorities and timelines across program teams.
• Support onboarding, maintain internal communications, and improve cross-team processes.
• Simplify recurring processes like quarterly stand-ups, program dashboards, and trend meetings.
• Maintain and enhance shared systems such as Microsoft 365 and data trackers.
• Identify and implement workflow and documentation improvements for greater impact.
• Coordinate logistics for hybrid, virtual, and in-person events including scheduling, vendor management, participant communication, and follow-ups.
• Develop run-of-show materials and assist in event execution.
• Ensure responsible and ethical use of AI tools aligned with the organization's policy, maintaining accuracy and confidentiality in AI-generated outputs.
• Document and share best practices for AI tool utilization to boost efficiency and collaboration.

Candidate Requirements

• 2-3+ years in operations, coordination, administration, or program support roles.
• Experience juggling multiple teams or projects in a fast-paced setting.
• Excellent organizational and project management capability with strong attention to detail.
• Background in supporting events, trainings, or convenings.
• Proficiency with Microsoft 365 and other collaborative software tools.
• Comfort with AI tools and eagerness to adapt in this evolving area.
• Clear verbal and written communication skills, collaborative attitude, adaptability, and professionalism.
• Enthusiasm for supporting opportunity youth and YouthBuild's mission.

Physical Demands

Occasional lifting related to events and in-person meeting or travel logistics support may be required.

Compensation and Benefits

This is a Grade 2 role with an offered salary range between $55,000 and $60,000 annually. Benefits include medical, dental, vision insurance, 401(k) with employer matching, generous holidays, and access to Employee Assistance Program resources.

Equal Opportunity

YouthBuild Global provides equal employment opportunity regardless of age, nationality, disability, race, religion, veteran status, or other protected characteristics, and offers reasonable accommodations for qualified individuals.

Location and Work Arrangement

This position can be performed remotely within specified US states or onsite/hybrid at Roxbury, MA.