Product Support Specialist

About EnableComp

EnableComp specializes in Specialty Revenue Cycle Management tailored for healthcare entities, utilizing over 24 years of industry knowledge blended with its proprietary E360 RCM™ intelligent automation platform. This platform enhances financial operations for hospitals, health systems, and ambulatory surgery centers (ASCs) across the U.S. Their solutions recover payments across various payer categories, including Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims, as well as managing denials. EnableComp's technology blends advanced algorithms, insights from over ten million processed claims, and human expertise to enable faster cash flow, improved accuracy in reimbursements, efficient accounts receivable management, reduced denials, and rich performance analytics.

Recognized repeatedly as a Top Workplace and awarded Black Book's #1 Specialty Revenue Cycle Management Solution provider for 2024, EnableComp ranks among the fastest-growing private companies nationally on the Inc. 5000 list for eleven consecutive years.

Position Overview

The Product Support Specialist will play a key role in evaluating and handling Implementation and Integration inquiries supporting both the implementation and operations teams as new clients and products are integrated within EnableComp systems. This role requires diagnosing and reporting system-related issues to assist operations staff effectively.

Key Responsibilities

• Collaborate closely with the Implementation team and Operations to onboard new clients into EnableComp platforms (including Enforcer, ETL processes, Supplemental Files, etc.)
• Offer support and troubleshooting assistance to operations personnel concerning product-related challenges
• Work jointly with internal departments to detect and resolve product issues
• Adhere to department service level agreements (SLAs) related to prompt ticket responses
• Conduct research and analysis on claim submission behaviors through various vendor portals
• Assist in testing product enhancements and deployment led by the Product team
• Support account management teams in conducting client-specific research
• Monitor continuous data improvement initiatives
• Exercise independent decision-making and discretion in performing assigned duties
• Undertake additional tasks as required

Qualifications and Requirements

• Bachelor's degree is preferred; however, a combination of education and experience will be considered
• Familiarity with claims processing and IT systems
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Consistent and reliable attendance is expected
• Experience in drafting business requirements and/or defining business rule specifications is advantageous
• Ability to flourish in a fast-paced environment while managing multiple prioritized projects
• Proven capability in coordinating projects involving both business operations and IT teams
• Strong organizational skills and excellent communication abilities
• Exceptional analytical and problem-solving aptitude
• Capable of remaining seated for 50% of the time and occasionally moving around the office for equipment usage
• Regular handling of office technology such as computers, copy/scanners, printers, and telephones

Equal Opportunity Statement

EnableComp is committed to equal employment opportunity for all applicants regardless of race, color, religion, national origin, sexual orientation, ancestry, marital status, disability, or veteran status. The company maintains a discrimination-free workplace and promotes employee growth and development with a strong focus on core values and supportive culture.

Additional Information

EnableComp may incorporate the use of artificial intelligence tools to assist in various hiring processes, including reviewing applications and assessing candidate materials. Despite this, final hiring decisions remain under human oversight. Applicants may request information on data handling practices.