Principal General Manager

About Tribe AI

Tribe AI specializes in AI-native services aimed at enabling large enterprises to leverage AI effectively to transform their operations. The company partners with organizations to build top-tier AI products by deploying industry-leading talent.

Role Summary

The Principal General Manager (GM) position represents Tribe AI's most senior client-facing leadership role. Individuals in this role take full end-to-end responsibility for managing complex enterprise client relationships, commercial outcomes, and ensuring high-quality delivery. Additionally, they play a key role in developing and expanding the GM function itself.

As both practitioners and multipliers, Principal GMs manage portfolios containing Tribe’s most strategically critical accounts while coaching and guiding other GMs. They influence hiring practices, internal systems, and standards that shape Tribe’s premier engagements. They remain closely involved with client accounts, balancing increased complexity with increased responsibility and influence within the firm.

Key Responsibilities

• Fully manage Tribe AI’s most intricate and high-value client partnerships, including initiating new deals, negotiating commercial terms, overseeing portfolio health, partnering with delivery and product teams to ensure excellence in execution, and driving growth across multi-year programs.
• Provide mentorship and development support to other GMs, assisting them with client strategies, deal management, and challenging situations to help them grow into more independent leaders. While not their direct manager, the Principal GM is accountable for their advancement.
• Contribute to strengthening the GM function through creating and refining playbooks, onboarding processes, deal frameworks, account review procedures, and standards that scale quality without sacrificing effectiveness.
• Collaborate with Tribe’s founders and leadership on critical cross-functional priorities such as partnership strategies, market positioning, and capability expansion, influencing the overall strategic direction of the company.

Candidate Profile and Experience

• Extensive progressive background (8–15+ years) in enterprise consulting, services, account management, or complex solution delivery, with direct responsibility for managing client relationships and commercial performance on a sizable scale.
• Proven ability to oversee a portfolio of high-value accounts concurrently while developing and coaching peers.
• Demonstrated leadership in building beyond individual contributions by establishing teams, practices, hiring frameworks, or operational standards that endure.
• Credibility and influence with C-suite executives in multifaceted organizations; capable of constructively challenging leadership, gaining trust through expertise, and influencing without formal authority.
• Experience in talent recruitment, interviewing, and assessment, ideally for roles akin to this position.
• Strong familiarity with the AI industry landscape and a sincere curiosity about its impact on enterprise operations. While deep technical expertise is unnecessary, candidates must advise senior leaders credibly about AI strategies.

Desired Personal Traits

• Strong intellectual curiosity and capability to engage deeply across technical and executive dialogues, mentoring others to develop similar breadth.
• A builder’s mindset focused on ownership of end outcomes and the creation of structure where it was lacking.
• Proven sound judgment in uncertain, rapidly evolving environments, able to decide and accept accountability for outcomes amid ambiguity.
• A genuine passion for helping others improve through knowledge sharing, direct feedback, and maintaining high standards respectfully.
• Intentional and motivated to participate actively in shaping enterprise adoption of AI technologies, with a proactive approach toward this fast-growing sector.

Compensation

The salary for this role ranges from $300,000 to $415,000 annually.