Pool/Beach Service Manager

Role Overview

As the Pool/Beach Service Manager at Six Senses, you will embody the vision of reconnecting guests with themselves, others, and the environment, aligning with our core values of local awareness, global perspective, crafted experiences, emotional hospitality, responsibility, fun, and innovative wellness. You will ensure outstanding guest experiences while developing your team to achieve their highest potential.

Core Focus

You will champion sustainability, wellness, and unique experiences as fundamental principles of our operation, overseeing their integration through strategic planning and implementation within the resort.

Key Responsibilities

• Continuously monitor industry trends and guest preferences to enhance the pool, bar, and beverage offerings.
• Regularly update product menus and amenities, ensuring innovation and brand alignment.
• Maintain active operational oversight during service to guarantee adherence to LQA and Six Senses service standards.
• Ensure readiness and maintenance of pool, bar, and F&B areas before guest arrival.
• Inspect guest orders and service environments consistently, addressing required maintenance timely.
• Create exceptional guest interactions through courteous greetings, personalized service, and efficient procedures.
• Manage guest feedback and resolve complaints effectively, escalating when necessary.
• Handle daily guest arrivals and departures with special attention to VIPs and groups.
• Update and utilize guest profiles to tailor services according to preferences and dietary needs.
• Stay knowledgeable of all menu offerings and promote upselling opportunities.
• Lead and mentor the F&B team, fostering engagement and excellence.
• Coordinate communication within the department and with other teams to ensure seamless operations.
• Adhere to quality, environmental, health, and safety standards, including proactive training participation.
• Uphold strict safety, hygiene, and grooming standards for self and team as per brand and legal requirements.
• Oversee inventory management, stock control, and monthly audits, ensuring compliance with hygiene standards.
• Support budget management including cost control, payroll, scheduling, and profitability metrics.
• Maintain accurate and timely administrative records, reports, and compliance documentation.
• Foster strong relationships with vendors and conduct all activities with integrity and legal compliance.
• Demonstrate flexibility, motivation, and calmness under pressure, handling multiple responsibilities effectively and performing additional duties as assigned.

Qualifications

• Minimum of a high school diploma or equivalent, preferably supplemented by a Hospitality Management degree or college coursework.
• Between 1 to 3 years of managerial experience in a full-service restaurant or a similar luxury hospitality environment.
• Proficiency in English is required.
• Certification in alcohol awareness, food service permitting, or valid health/food handler licenses as mandated by local authorities.

Additional Information

This summary offers a comprehensive outline of the Pool/Beach Service Manager position at Six Senses Amaala. It is not exhaustive of all duties. Six Senses Amaala is an equal opportunity employer committed to fair employment practices across all conditions.

If you feel you meet the majority of qualifications yet see potential in your candidacy, we encourage you to apply and begin your journey with us.