Patient Ambassador

Job Summary

This role is dedicated to delivering exceptional hospitality services and guiding Protocol, VIP, International, and Executive Health Patients along with their families. The Patient Ambassador ensures smooth patient experience from arrival to discharge and follow-up, prioritizing excellent service and high patient satisfaction.

Primary Duties and Responsibilities

• Continuously enhances the patient experience by providing top-quality service and hospitality.
• Coordinates closely with OFA representatives and the OFA Coordinator to guarantee a streamlined journey for assigned patients.
• Demonstrates empathy, respect, confidentiality, and maintains a strong “Patient First” approach as a representative of the CCAD OFA Department.
• Accompanies patients from check-in at the OFA lounge through all their appointments, guiding them throughout their healthcare visit at CCAD.
• Collaborates with clinic nurses/PARs to communicate patient arrival times effectively to clinic staff.
• Remains with patients through their appointments, assists in moving them to subsequent appointments or VIP lounges, and supports patient needs and those of their families during wait times.
• Updates OFA representatives daily on patient appointment statuses and promptly notifies them of any issues or special requests.
• Responds swiftly to patient inquiries and requests, alerting OFA Representatives as necessary.
• Exhibits punctuality and actively engages in all departmental briefings and training sessions.
• Maintains a tidy, professional appearance aligned with departmental grooming and uniform standards.
• Contributes to a safe facility by reporting any health and safety concerns promptly, ensuring compliance with regulations.
• Fosters continuous communication and collaboration with other hospital departments to improve overall service quality and workflows.
• Supports policy and procedure development aimed at enhancing service delivery within the department.
• Adheres strictly to all departmental policies, ensuring efficient and courteous handling of all service requests.
• Provides coverage for shifts as needed, including days, evenings, nights, and weekends.
• Performs other duties as assigned.

Education

Completion of high school diploma or an equivalent qualification is mandatory.

Experience

A minimum of two years’ experience working within healthcare, hospitality, or customer service environments is required.