Part-Time Educator

About the Company

lululemon is a pioneering performance apparel brand focused on yoga, running, training, and other athletic activities. Renowned for its advanced technical fabrics and functional design, lululemon develops transformative products and experiences that empower people to move, connect, grow, and enhance their well-being. The company attributes its success to innovative products, a strong retail presence, commitment to employees, and meaningful community connections, emphasizing a positive impact for a healthier future through inclusivity and growth.

Job Overview

The role of Educator is crucial to lululemon's success, serving as the foundation for exceptional customer experience in retail stores. Educators engage with guests personally, provide expert product knowledge, and authentically represent lululemon's community and culture.

Primary Responsibilities

• Interact attentively with guests to deliver a superior customer experience while respecting their time.
• Evaluate guests’ needs to offer tailored purchasing and return solutions.
• Deliver detailed technical product education by explaining product value and benefits.
• Ensure smooth completion of sales transactions and execute relevant omnichannel programs such as buy online/pickup in store, phone sales, and shipping from store while maintaining company standards.
• Actively engage with guests and respond to store requirements by moving throughout the sales floor.
• Gather customer feedback and collaborate with store leadership to address concerns and resolve issues effectively.

Team Collaboration

• Foster a respectful and inclusive team environment by embracing diversity and creating positive experiences for colleagues and guests.
• Build supportive, productive relationships with fellow team members.
• Work collaboratively to optimize guest experience and assist store operations.

Operational Duties

• Perform product presentation tasks including restocking, organizing, destocking, or relocating items in alignment with company guidelines.
• Utilize in-store technology to enhance operational efficiency and guest service.
• Maintain store cleanliness throughout shifts to uphold the luxury shopping environment.
• Adhere to workplace safety policies to ensure a safe environment for all employees.
• Comply with all applicable laws, company policies, and procedures in performing duties.

Key Competencies and Values

• Commitment to Inclusion and Diversity: Promote and support a workplace that values differences.
• Integrity: Conduct oneself ethically, fairly, and honestly.
• Guest Engagement: Enjoy connecting with guests to understand and assist their needs.
• Accountability: Take responsibility for actions and demonstrate reliability.
• Self-awareness: Understand how words and actions impact others.
• Collaboration: Work effectively with diverse teams to achieve common goals.
• Enthusiasm: Maintain passion for the work and foster a fun, engaging environment.

Candidate Requirements

• Legal authorization to work in the country of the store location.
• Must be 18 years or older.
• Proof of right to work and compliance with applicable local regulations if relevant.
• Ability to commute to the assigned store through personal transportation methods.
• Willingness to work flexible schedules including evenings, weekends, and holidays.
• Comfortable working in an environment featuring bright lighting and loud music.
• Capability to remain active on the sales floor during most of the shift to help guests and complete tasks.
• Ability to lift and move boxes up to 30 lbs (13.6 kg).
• Open to working both collaboratively with a team and performing tasks independently.

Preferred but Not Required

• High school diploma, GED, or equivalent education.

Compensation and Benefits

• Base hourly wage ranging from 20 to 23 Canadian dollars, subject to regional minimum wage laws.
• Additional bonus target of 2 Canadian dollars per hour.
• Inclusive total compensation ranging from 22 to 25 Canadian dollars per hour.
• Bonus programs that reward individual and team performance.
• Benefits including extended health and dental coverage, mental health plans, paid time off, savings and retirement plans with matching contributions.
• Employee discounts, fitness and yoga class access, parenthood benefits, extensive professional development courses.
• Access to people networks, mentorship initiatives, and leadership development series.

Additional Information

This position is currently open with at least one vacancy. Incentive programs and benefits may have eligibility criteria and are subject to change without prior notice. Candidates with unique abilities interested in accommodations can contact the company directly with relevant details about the position and requests.