Package Handler - Warehouse Operations

Role Overview

This position entails the physical handling of packages through loading, unloading, and manual sorting in a secure and efficient manner. The role may rotate across various duties including loader, unloader, palletizer, scanner, weighing and keying (SWAK), quality assurance (AQ), facer, and switcher positions.

Specialized Responsibilities

• Trainer Role: Instructs other package handlers in safe and efficient loading, unloading, palletizing, and scanning techniques.
• Air Package Handler: Conducts multi-step inspections to ensure "Air Restricted" parcels are not loaded on aircraft; manages associated documentation.

Key Duties

• Apply manual surface handling techniques for all package movement.
• Load and unload parcels from delivery vehicles, trailers, pallets, conveyor carts, and loading grids.
• Lift, transport, push, and pull packages continuously for 3 to 5 hours per shift with possible multiple daily shifts.
• Identify conveyor systems correctly by scanning, reading labels, checking numbers, and sorting packages accordingly.
• Perform other assigned tasks as needed.

Additional Duties for Specialized Roles

Trainer Responsibilities:

• Train new and current package handlers in efficient handling techniques, including small item handling and SWAK processes.
• Provide feedback on proper package handling methodology.
• Enforce dock safety standards among peers.
• Demonstrate all necessary procedures and processes by example.
• Communicate operational conditions to management to assist in decision-making.
• Assist with implementing new handling procedures and techniques.
• Simultaneously train peers while executing regular PH duties.

Air Package Handler Responsibilities:

• Scan all parcels in the air transport consolidation area; inspect dangerous goods designations.
• Load packages into unit load devices when applicable.
• Complete restricted package return notifications in the SCMS system.
• Engage regularly in package handling activities including lifting and transporting.

Qualifications & Requirements

• No minimum education required.
• No prior experience necessary; however, specialized roles prefer six months’ experience as a package handler within FedEx Express.
• Ability to understand and follow work and safety instructions.
• Proficiency in identifying numeric and written information to sort packages accurately.
• Familiarity with basic equipment such as roller conveyors, dock carts, handheld scanners, chutes, and unloading devices.
• Strong communication and interpersonal skills to work effectively in a dynamic team environment.
• Operators of switching equipment must hold a valid driver’s license and maintain a Department of Transportation (DOT) driving record.
• Trainers must be capable of instructing multiple peers simultaneously.
• Air handlers must complete and maintain annual compliance training, including Airlift Consolidation Gateway and government-mandated indirect air carrier certifications.

Working Conditions

• Exposure to extremes in temperature (hot and cold environments).
• Work environment is generally very noisy.
• Must safely handle packages weighing from 5 to 50 pounds.
• No travel required.
• Schedule: Morning shift Monday to Friday, 6:00 AM to 9:00 AM.

Additional Information

This role requires flexibility to perform all assigned tasks and pass mandatory training programs. Successful candidates must work with PC/Windows systems and maintain annual accreditation renewals as applicable. Schedule adjustments may occur based on operational needs. Residents of Quebec must be bilingual in French and English. Driving positions require a valid license with no more than two infractions or accidents in the prior 24 months. Candidates will be evaluated on driving records, interview performance, and driving skills assessments.

Equal Employment Opportunity Statement

The employer values diversity and inclusion and welcomes applicants from all backgrounds, including women, people with disabilities, Indigenous peoples, culturally diverse communities, and 2SLGBTQ+ individuals. Reasonable accommodations will be provided during recruitment as needed.