Operator (Remote Monitoring Control)

Job Overview

This role involves generating and issuing system codes and exercising remote control over allocated assets within a Remote Monitoring Control (RMC) environment. Responsibilities include maintaining security protocols, managing alarm and incident monitoring, administering security databases, and coordinating with both internal and external stakeholders.

Key Responsibilities

• Generate and provide system access codes following security verification and confirm information accuracy from stakeholders before issuance.
• Monitor operational systems, alarms, and incidents, ensuring systems function at required levels and escalate issues as per protocol.
• Keep detailed records of system activities, faults, and transgressions, maintaining registers such as occurrence books.
• Cultivate and sustain effective relationships with internal teams and external partners; respond to queries and escalate security transgressions.
• For RMC operators: manage ATM custodian system permissions, monitor vehicle statuses and route adherence, activate vehicle protection units remotely, and communicate emergency situations to senior management.
• Handle early warning intelligence gathering and risk profile management for operational runs, facilitating mitigation strategies.
• Maintain OTC systems in absence of device administrators and provide updated site reports.
• For Control Room operators: provide system battery codes for lock replacements, support security officers with alarm testing and records, monitor events, analyze trends, and report to supervisors.

Candidate Requirements

• Experience: Internal candidates require 3 years operating or monitoring access control systems (e.g., CCTV) with at least Grade 10; or 1 year with Grade 12. External candidates should have 2 years experience including one year in client service roles.
• Experience in call centers, client services, logistics, or CIT industry is advantageous.
• Education: Grade 10 minimum for internal applicants with experience; Grade 12 minimum for external candidates.
• Additional: PSIRA D certification is a plus. Candidates must be willing to work shifts and occasional overtime, have basic proficiency with Microsoft Word, Excel, and Outlook, and be capable of multitasking effectively.

Behavioral Competencies

• Logical reasoning and sound judgment to make decisions based on information and guidelines.
• Resilience and persistence to successfully complete tasks despite obstacles.
• Customer service orientation, ensuring quality service delivery and effective communication with clients.
• Effective verbal, non-verbal, and written communication skills for clear interaction with coworkers and customers.
• Ability to make timely decisions and take responsibility for outcomes.
• Risk management skills to identify, assess, and mitigate threats proactively.

Additional Information

• Work level: Junior
• Job type: Permanent
• Salary: Market-related
• Employment Equity Position: Yes
• Location: Houghton, England, United Kingdom