Operations Support Coordinator

Job Overview

Randstad is seeking a dedicated Operations Support Coordinator to aid a specified functional area by delivering key clerical and operational assistance to promote smooth workflow within the department. This role involves various administrative duties, including document handling, case setup, data entry, workflow coordination, and communication with both internal and external parties. The work adheres to established team and departmental procedures aimed at timely processing of departmental tasks.

Key Responsibilities

• Maintain precise records for departments and cases, including initiating new requests to support team functions.
• Examine files to ensure accuracy, initiate follow-ups to acquire missing documentation, and forward finalized files for further handling.
• Enter case-related documentation into internal platforms, verifying information for accuracy, consistency, and completeness.
• Conduct routine clerical tasks such as reproducing, preparing, organizing, and archiving documents.
• Aggregate data, sustain relevant files, and offer administrative assistance to the allocated team or section.
• Conduct searches and manage undeliverable mail, including uploading and monitoring necessary paperwork.
• Address standard inquiries, resolve problems, and monitor progress to ensure task completion.
• Handle expense processing and reconciliation, draft reports, detect discrepancies, and maintain assorted databases where relevant.
• Build and sustain comprehensive knowledge of departmental systems, administrative protocols, vendor guidelines, and workflow procedures.
• Perform additional tasks as assigned.

Qualifications and Skills

• Exceptional communication skills, with the ability to interact effectively with customers, providers, and internal stakeholders; strong phone communication skills required.
• Excellent organizational abilities with a keen eye for detail and precision.
• Proficiency in Microsoft Office Suite and aptitude to quickly adapt to internal systems and databases.
• Capacity to manage multiple priorities and address routine issues with minimal supervision.
• At least one year of experience in administrative roles, operations support, or similar capacities.
• Experience in healthcare, insurance, or claims processing sectors preferred.