Operations Associate - Generalist

About the Role

The operations function is critical for maintaining the smooth flow of business activities. This position sits at the core of daily operations. We seek a candidate who thrives in dynamic, high-energy settings, motivated by ensuring tasks are completed accurately, timely, and effectively at scale.

The role requires flexibility as priorities will shift frequently and new challenges will arise. You will collaborate across various teams to drive successful outcomes. This opportunity suits someone who excels at bringing clarity to uncertain situations and is ready to actively contribute and get hands-on.

Key Responsibilities

• Manage daily catalog operations, guaranteeing listings are precise, thorough, and up to date.
• Handle private label processes including order fulfillment, coordinating packaging, confirming dispatch readiness, and preparing for marketplace launches.
• Oversee inventory operations through stock audits, planning replenishments, and maintaining inventory accuracy.
• Partner with the technology team to handle operational demands, verify solutions, test new functions, and bridge execution gaps.
• Implement customer engagement campaigns via WhatsApp, app notifications, and additional CRM platforms as needed.
• Collaborate effectively with marketing, customer support, warehousing, category management, and leadership to facilitate launches, campaigns, and operational projects.
• Develop and upkeep standard operating procedures, trackers, dashboards, and workflows to enhance operational efficiency and scalability.
• Coordinate with suppliers, logistics providers, and external partners to ensure smooth daily operations.
• Assist with offline promotions, events, and on-site activities when necessary.
• Recognize operational challenges, take full responsibility, and see them through to resolution.
• Embrace evolving responsibilities as the company expands and grows.

Candidate Profile

• Between 1 and 3 years’ experience in operations, e-commerce, supply chain management, or within startup environments.
• Proven ability to execute tasks with excellent attention to detail.
• Highly organized, reliable, and consistent at following through.
• Competent at juggling multiple priorities in fast-paced, changing environments.
• Strong proficiency in Google Sheets or Microsoft Excel.
• Self-starter who takes initiative without requiring direction.
• Curious, adaptable, and motivated to tackle practical operational issues.
• Comfortable engaging across different teams and taking on varied roles as needed.

Why Work With Us

You will engage directly with the founding leadership to establish the operational backbone of an expanding commerce firm. Your responsibilities will span catalog and inventory management, technology coordination, fulfillment, customer experience, and business growth.

From day one, you will have substantial ownership and gain cross-functional exposure, offering valuable chances to solve impactful business challenges.