Onboarding Associate

About FlyAkeed

FlyAkeed is a digital platform founded in 2017 and based in Riyadh, Saudi Arabia, aimed at simplifying flight and hotel bookings. The company leverages advanced technology to revolutionize corporate travel arrangements, enabling seamless business travel management. FlyAkeed operates in Series A funding and is backed by esteemed investors including Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.

Job Overview

The Onboarding Associate oversees the entire customer onboarding cycle, from signing contracts to the customer's successful transition to active usage (Go Live). This position requires close collaboration with both customers and internal departments to coordinate onboarding activities, monitor progress, and ensure timely completion of all necessary steps.

Responsibilities

• Handle the comprehensive onboarding process until customers are fully operational on the platform.
• Organize and lead kickoff and onboarding meetings with client teams.
• Grasp client specifications and liaise with internal stakeholders to implement requirements.
• Maintain tracking of onboarding milestones and deadlines, ensuring targets are achieved.
• Manage multiple onboarding projects at once while prioritizing effectively.
• Establish and nurture strong relationships with customers, offering ongoing support throughout onboarding.
• Follow up on all onboarding tasks, making sure they conclude as scheduled.
• Keep precise records of onboarding status and regularly communicate updates.
• Suggest enhancements to onboarding procedures to improve customer satisfaction.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Information Systems, or a field closely related.
• Between one to three years of experience in customer onboarding, customer success, or similar client-focused roles.
• Direct experience interfacing with customers during the implementation phase of services.
• Proven ability to conduct and lead onboarding sessions and manage client relationships effectively.
• Exceptional organizational skills with aptitude to juggle various priorities and meet deadlines.
• Meticulous attention to detail and consistent follow-through.
• Fluent communication skills in both Arabic and English, written and spoken.
• Proficiency in Microsoft Excel and familiarity with task or project management software.