Nexthink Engineer

Overview

Atyeti, a global business and technology consulting firm, is seeking a Nexthink Engineer for its Pune or Mumbai office. The role focuses on leveraging digital employee experience tools to support and enhance IT operations in a dynamic environment.

Key Responsibilities

• Provide assistance to the Lead Engineer in accomplishing team objectives efficiently.
• Engage collaboratively and maintain clear communication with the Lead Engineer to fulfill stakeholder expectations.
• Share expertise regarding the Nexthink platform to elevate proficiency across multiple teams.
• Recommend best practices and standardize routine operational activities to optimize workflows.
• Keep abreast of Nexthink platform updates and apply new features suitably.
• Support strategic platform direction aligning with organizational needs.

Required Knowledge and Skills

• Proficient experience with Nexthink or comparable Digital Employee Experience (DEX) solutions such as ControlUp, Systrack, or Riverbed.
• Self-driven with the capability to work independently and collaboratively within team environments.
• Skilled in writing and managing PowerShell scripts.
• Exceptional communication and stakeholder engagement abilities.
• Proficient troubleshooting skills for common end-user applications, including Edge, Chrome, Office 365, and Teams.
• Comprehensive knowledge of end user software, hardware, and virtual platform support.
• Adaptability and eagerness to learn in a continuously changing workplace.
• Experience in technical documentation development and presentations.

Desirable Skills

• Familiarity with DNS, DFS, and Azure Active Directory.
• Knowledge of networking technologies.
• Experience working with SDLC tools like JIRA.
• Hands-on experience with troubleshooting utilities such as perfmon and Sysinternals Suite.
• Exposure to desktop management and monitoring software.

Experience

• Previous roles involving collaboration with global infrastructure and support teams.
• Senior-level desktop support or engineering background.
• Expertise in end user computing support and problem resolution.
• Comfort working in fast-paced, agile, and multidisciplinary team settings.
• Minimum of five years of relevant work experience.

Education & Qualifications

• Preferably possesses a degree in a technical or scientific discipline.
• Professional IT certifications such as MCP, MCSE, VCP, CCA, or ITIL from reputed organizations like Microsoft, VMWare, and Citrix are advantageous.