Multi-Property EBC Sales Executive

Role overview

This position sits within the Sales & Marketing function at Marriott International in Doha, Qatar. The role is focused on supporting guest reservations, loyalty-related requests, and revenue-generating sales activity across multiple properties while maintaining the brand’s service standards.

Key duties

• Handle guest calls, questions, requests, and concerns, and route issues to the right team such as Sales, Data Administration, or Accounting when needed.
• Apply selling methods that increase revenue while protecting guest loyalty, including suggestive selling and upselling where appropriate.
• Offer complimentary items or gestures to guests when suitable, such as rewards points, tickets, or gift certificates.
• Support awareness of the brand both within the hotel and externally.
• Process Marriott Rewards point redemptions and manage reservation requests, amendments, and cancellations received by phone, fax, or mail.
• Enter loyalty and guest information into the relevant system when booking reservations.
• Respond to guest communications in a timely and professional manner.
• Carry out general administrative tasks for Sales & Marketing, including filing, emailing, typing, and faxing.
• Assist in coaching and motivating team members, while acting as a positive example for others.
• Follow company rules, procedures, confidentiality standards, and asset-protection practices.
• Welcome guests according to company service standards and respond proactively to service needs.
• Communicate clearly and professionally, including proper telephone etiquette and accurate written documentation.
• Build cooperative working relationships and help the team work toward shared goals.
• Observe the work of others to help ensure quality standards are met.
• Interpret information in different formats and perform physical tasks involving objects up to 10 pounds without assistance.
• Complete any other reasonable duties assigned by supervisors.

Preferred qualifications

• A high school diploma or GED equivalent is preferred.
• At least 2 years of relevant work experience is required.
• No prior supervisory experience is needed.
• No license or certification is required.

Employment details

This is a full-time, on-site position in Doha, Qatar. The posting indicates a non-management role.

Equal opportunity and brand context

Marriott International states that it is an equal opportunity employer and does not discriminate on protected grounds, including disability and veteran status, or any other basis protected by law. The role is part of Marriott Hotels, which emphasizes thoughtful hospitality and service. JW Marriott is also referenced as part of Marriott International’s luxury portfolio, highlighting a culture centered on associate well-being, development, recognition, and guest experience.