Motor Insurance Executive

About the Company

Policybazaar is recognized as India's largest insurance broker committed to democratizing insurance for all Indians. Since its inception in 2008, the company has revolutionized the insurance landscape by offering transparent and efficient solutions tailored to the unique needs of over 80.5 million registered users. Boasting a dominant market share exceeding 93% in the digital insurance aggregator segment and managing premiums over 15,000 crore in FY24, Policybazaar provides a trustworthy platform with policies spanning health, life, motor, and corporate insurance from more than 50 partners.

Having issued over 44.3 million policies and safeguarded 9 million families against various risks, the firm delivers exceptional customer support through 24x7 online services and a network of 6,000 insurance advisors. With a consumer app rated at 4.4 stars and over 23 million downloads, the company aligns with IRDAI’s vision of ensuring insurance for every family by 2047.

Job Overview

PB Wheels, a division of the Policybazaar Group, is searching for enthusiastic and customer-oriented Sales Telecallers to promote and sell car servicing and care packages. This role involves engaging with car owners via inbound and outbound communication to understand their needs, recommend appropriate packages, and collaborate with internal and partner teams to complete sales transactions successfully.

Key Responsibilities

• Manage inbound and outbound calls to prospective car owners.
• Present and sell car servicing and care packages, including Basic, Standard, and Premium options.
• Evaluate customer requirements and suggest suitable packages, utilizing upselling opportunities.
• Respond to customer inquiries regarding services, package details, pricing, and procedures.
• Cooperate with internal operations and partner workshops to ensure prompt delivery of services.
• Maintain accurate records and update status in internal systems.
• Uphold superior customer satisfaction and service quality standards.
• Follow company procedures, scripts, and compliance norms.
• Meet daily and weekly benchmarks for sales, efficiency, and quality.

Preferred Skills and Experience

• Prior experience in automotive sales or tele-sales is essential.
• Background in customer service, inside sales, or call center operations is advantageous.
• Excellent communication and persuasive abilities in Hindi and/or English.
• Clear and confident presentation of service offerings.
• Customer-focused attitude with strong problem-solving skills.
• Comfortable working within a target-driven environment.
• Efficient multitasking and coordination skills with various stakeholders.

Additional Information

Candidates interested in applying can share their resume via email or WhatsApp as per the contact details provided in official communications.

Eligibility

Applicants must hold a graduate degree to be considered for this role.