Mortgage Loan Assistant

Overview

U.S. Bank is committed to empowering customers and communities by enabling smart financial decisions and growth. We offer a diverse range of career opportunities where employees can explore new skills and develop professionally from the start.

Job Role

The Mortgage Loan Assistant will provide wide-ranging administrative support to assigned Mortgage Loan Originator(s) until the application is submitted to Mortgage Operations. Tasks include following up with borrowers for documentation, addressing borrower inquiries about loan status, and collaborating with operations partners on specific loans. The assistant will also use marketing resources to expand the Loan Originator's client base and actively participate in mandatory corporate and business training sessions. Excellent customer service and strong interdepartmental relationships within U.S. Bank Home Mortgage and the broader organization are essential.

Compliance Requirements

This position mandates National Mortgage Licensing System (NMLS) registration as per the S.A.F.E. Act of 2008 and Regulation Z. The registration involves background and credit checks, and failure to meet these requirements may lead to offer withdrawal or employment termination.

Qualifications

• High school diploma or equivalent is required.
• At least one year of experience in administrative support roles is necessary.

Preferred Skills

• Strong verbal and written communication abilities.
• Capability to handle multiple tasks and deadlines effectively.
• Proficiency in navigating various software applications, including Microsoft Office.
• Prior experience supporting sales teams is advantageous.

Benefits

• Medical, dental, and vision healthcare coverage.
• Basic and optional term life insurance.
• Short-term and long-term disability plans.
• Pregnancy disability and parental leave.
• 401(k) plan and employer-funded retirement options.
• Paid vacation ranging from two to five weeks dependent on salary grade and seniority.
• Up to 11 paid holidays annually.
• Adoption assistance program.
• Sick and Safe Leave accruals based on hours worked, up to 80 hours yearly, aligned with legal provisions.

Additional Information

U.S. Bank is an equal opportunity employer, conducting background checks compliant with local laws and federal regulations. The employer participates in the E-Verify program to confirm employment eligibility. Salary ranges from $20.25 to $24.75 per hour, depending on location. Candidates must adhere to company policies, including ethical standards and workplace safety. The posting may be closed earlier due to high application volume.