Marketing Operations Lead

Company Background

Founded in 2007 by two hosts welcoming three guests in San Francisco, Airbnb has expanded to over 5 million hosts worldwide who have welcomed more than 2 billion guests globally. The platform enables guests to experience authentic connections with communities through unique stays and experiences.

A diverse and passionate team drives Airbnb's mission to create a world where anyone can belong anywhere.

Job Overview

This role reports to the Senior Marketing Operations Lead with a focus on business operations. It involves building foundational frameworks, processes, and tools to support and scale the efforts of Marketing and Creative teams. Within a lean Marketing Operations group, the role assesses opportunities to enhance strategic focus, operational efficiency, and the overall business impact of Airbnb's marketing.

The position requires collaboration with Marketing leadership and key partners across Finance, Analytics, Creative, Production, Program Management, and Global Markets.

Typical Responsibilities

• Collaborate with Marketing leaders and cross-functional stakeholders to design, develop, and refine critical marketing frameworks, tools, and processes.
• Assist Marketing, Finance, and Program Management teams in creating and enhancing budgeting, forecasting, resource allocation, and project management systems.
• Contribute to annual Marketing planning activities, focusing on centralized planning and budgeting.
• Translate complex or ambiguous information into clear, executive-level presentations and reports.
• Act as a key partner and problem solver for Marketing teams by defining new procedures, evaluating regional performance, preparing updates for leadership, and tracking projects.
• When capacity allows, support special projects for the central Marketing Operations team, such as developing strategic frameworks and operating systems for new company priorities and marketing capabilities.
• Participate in essential in-person events like planning sessions as required.

Qualifications and Expertise

• Over 10 years of experience in global marketing operations, strategy & operations, or management consulting; an MBA is an advantage.
• Strong analytical and structured thinking skills combined with solid business acumen.
• Proven knowledge of marketing budget management, success metrics, and measurement frameworks.
• Experience collaborating with Finance functions (FP&A, Strategic Finance) and Analytics or Data Science teams.
• Familiarity working within a global marketing environment encompassing multiple disciplines including Strategy, Brand, Product/Marcom, Growth, Media, Creative, and Production.
• Expertise in establishing systems and developing scalable processes in rapidly growing organizations.
• Ability to clarify vague problems, frame challenges precisely, identify actionable paths forward, and consistently drive initiatives to completion.
• Passion for cross-functional collaboration in a functionally structured and cooperative culture.
• High sense of ownership and accountability balanced with humility and the ability to build consensus.
• Comfortable engaging hands-on with details and operational work.
• Effective communication and influencing skills at all organizational levels.

Location and Work Arrangement

This is a US-based remote role with occasional requirements to attend offices or offsite meetings as coordinated with management. Candidates must reside in states where Airbnb, Inc. is registered and be willing to work West Coast hours. The list of eligible states is subject to change.

Diversity and Inclusion

Airbnb is committed to diversity and fostering innovation through a broad and inclusive talent pool. All qualified individuals are encouraged to apply. The company also provides accommodations for applicants with disabilities requiring assistance during the hiring process.

Compensation and Benefits

Base salary ranges between $156,000 and $193,000 USD depending on factors such as experience and skills. Additional benefits may include bonus eligibility, equity awards, employee travel credits, and other benefits.