Marketing Coordinator

Position Overview

The Marketing Coordinator supports promotional activity, guest engagement, and day-to-day marketing efforts for Rocket City and the General Tribal Store. The role helps plan and run on-site events, drives participation in promotions, and contributes to advertising and outreach that build brand recognition and community awareness. This position serves as a welcoming point of contact for guests and works closely with internal teams to keep marketing operations running smoothly across both properties.

Key Duties

• Represent the brand professionally and deliver a high level of guest service.
• Welcome guests, respond to questions, share directions, and promote current and upcoming events and offers.
• Collect guest feedback and escalate concerns quickly and professionally.
• Encourage participation in promotions, tournaments, birthday activities, and community programs.
• Help plan, prepare, and run promotions, special events, and outreach activities such as school, senior center, and league visits.
• Handle event setup tasks, including signage, check-in, prize handout, and raffle coordination.
• Share event information with guests and team members to keep operations on track.
• Support the Events & Marketing Coordinator by observing event flow and confirming standards are met.
• Maintain current knowledge of Rocket City, the General Store, and IMGR&C products, services, and promotions.
• Assist with marketing content collection when requested, such as photos, short videos, and guest testimonials, while following brand guidelines.
• Track guest participation to assist with marketing review and follow-up activities.
• Keep promotional materials, event supplies, and display stock organized and available.
• Partner with the Events & Marketing Coordinator, Chief Marketing Officer, Advertising Manager, and other departments to support marketing goals and guest experience standards.
• Share observations about operational issues or guest trends that may improve marketing efforts.
• Help venue staff as needed to ensure events and promotions are delivered successfully.

Performance Expectations

• Demonstrate hospitality standards, service behaviors, and technical skills needed to complete tasks properly.
• Know where to find information needed to finish assignments correctly.
• Take ownership of problems and work toward solutions, even when direction is limited.
• Ask for assistance when needed to meet goals and deadlines.
• Maintain strong knowledge of company products and services and communicate that knowledge confidently.
• Respond to complaints, comments, and service issues quickly, respectfully, and with a helpful attitude.
• Meet quality expectations by completing work right the first time whenever possible.
• Adapt positively to change and overcome obstacles to achieve results.
• Help protect company property by keeping areas, equipment, and furnishings clean and in good repair.
• Bring enthusiasm to the role, maintain a positive attitude, and treat others with respect.
• Support coworkers, share information clearly, and help ensure all shifts have the details they need.
• Put team success ahead of individual recognition and help resolve conflicts constructively.

Additional Information

This position has no supervisory responsibility. Duties may change at management’s discretion. The role requires strong collaboration, teamwork, and alignment with the organization’s values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. The physical demands include frequent standing, walking, reaching, bending, crouching, and use of hands and fingers. The employee must be able to use handheld communication devices, stand for several hours, and occasionally lift up to 50 pounds. The work environment is loud, may include second-hand smoke, may involve exposure to blood or other body fluids, and can include stressful or difficult guest interactions.

Education and Experience

A high school diploma or GED is required. Employers prefer candidates with 1 to 2 years of experience in customer service, hospitality, events, or marketing. Experience helping with events or promotions is an advantage, and familiarity with basic office software and communication tools is helpful.

Work Style

The ideal candidate is positive, collaborative, guest-focused, and comfortable supporting live events and promotional activity in a fast-paced environment.