Manager, Professional Services

About NetApp

NetApp is a leader in intelligent data infrastructure, offering unified storage and integrated data services that enable organizations to harness the full power of their data, from AI applications to multicloud solutions. We prioritize innovation, collaboration, and customer impact as we pursue ambitious growth and transformational goals.

Role Overview

As the Manager of Professional Services for the EMEA region, you will lead a team responsible for ensuring exceptional service delivery, customer satisfaction, and driving revenue growth. Your role includes overseeing infrastructure enhancements, implementations, and data migration projects involving NetApp hybrid storage platforms. Additionally, you will manage the delivery of automation projects, implement best practices, and collaborate with global teams to amplify customer success.

Key Responsibilities

• Lead and manage a team of consultants and project managers, ensuring excellent service outcomes.
• Analyze customer requirements to develop and implement tailored service models aligned with business objectives.
• Enhance project operational efficiency, profitability, and client satisfaction through process optimizations.
• Recruit, guide, and evaluate personnel performance.
• Track and manage key indicators such as revenue, expenses, and resource utilization to meet goals.
• Work closely with sales to identify and pursue new professional services engagements.
• Develop and implement new service strategies and operational enhancements for the EMEA market.
• Collaborate cross-functionally with sales, support, product, and partner teams to boost customer outcomes.

Required Qualifications and Skills

• Extensive leadership experience managing multiple concurrent projects and teams.
• Competency in data-driven decision-making and analysis.
• Adaptability and proactivity in fast-changing business situations.
• Strong customer service and escalation management capabilities under pressure.
• Proven skills in managing automation projects with adherence to industry best practices.
• Expertise in tracking and leveraging KPIs for business and operational improvements.
• Knowledge of key EMEA industries such as manufacturing, finance, distribution, and public sectors.
• Strategic thinking focused on maximizing customer value and business impact.
• Excellent interpersonal skills for engagement with senior executives and clients.
• Familiarity with ITIL processes including change, incident, problem, and configuration management.
• Technical understanding of virtualization, storage infrastructure, and project management methodologies.
• Experience using analytics and performance metrics to drive continuous enhancements.
• Awareness of AI and Generative AI technologies to support service innovation and efficiency.
• Fluency in English required; bilingual English-German preferred. Additional languages such as French, Italian, Spanish, or Portuguese are advantageous.

Education & Experience

• Minimum 14 years of relevant experience, including 4 to 8 years in leadership roles.
• Bachelor’s degree in Computer Science, Electrical Engineering, or related discipline, or equivalent professional experience.
• Demonstrated ability to manage multiple teams, projects, and tasks simultaneously.

Work Environment & Culture

NetApp supports a hybrid working model to promote collaboration, connection, and culture among employees. While most roles require some on-site presence, specific workplace expectations will be communicated during recruitment.

Equal Opportunity

NetApp is dedicated to equal employment opportunities and complies with all laws prohibiting employment discrimination based on age, race, gender, sexual orientation, national origin, disability, and other protected categories.

Why Join NetApp?

At NetApp, you will have the chance to innovate boldly and make meaningful impacts. We foster a culture that rewards initiative, ownership, and creativity while embracing diversity of thought and experience. Join us to be part of a trusted partner helping organizations transform data into opportunity across cloud platforms.

Recruitment Process

Applications are only accepted through the company's official website to maintain fairness and efficiency. Direct contact via email with employees or recruiters will not affect application consideration.

Use of AI in Hiring

Certain hiring stages may incorporate AI tools to assist with application evaluation, complementing but not replacing human judgment.