Logistics Coordinator

About Relia

Relia stands as a prominent leader in Saudi Arabia's FMCG distribution sector, committed to connecting premium products with discerning customers. Our team uses market insights and data analytics to facilitate smooth distribution and enhance brand visibility, thus making quality products widely accessible across the region.

Job Summary and Responsibilities

• Act as the primary liaison for the sales department with regard to order processing, delivery updates, and logistics inquiries.
• Consistently inform the sales team about order progress, expected delivery timelines, and alert them to any delays.
• Resolve sales team complaints related to delivery issues such as damage, shortages, or delays promptly and effectively.
• Maintain professional communication standards with both internal teams and external partners.
• Collaborate closely with warehouse and transportation units to ensure orders are prepared and dispatched on schedule.
• Track daily deliveries, monitor pending or delayed shipments, and follow up on failed deliveries.
• Keep comprehensive records of orders, delivery statuses, complaints, and resolutions.
• Generate daily and weekly reports on logistics activities and customer service performance.
• Assist in verifying invoicing by confirming delivery completions and noting any discrepancies.
• Identify patterns in delivery or customer complaints and suggest improvements to processes.
• Facilitate coordination among sales, finance, warehouse, and transportation teams to enhance workflow.

Candidate Qualifications and Experience

• Minimum education is a high school diploma or equivalent; a bachelor’s degree in Business, Logistics, or related fields is advantageous.
• Between one to two years’ experience in roles related to logistics coordination, customer service within logistics, or supply chain operations.
• Competent in English communication, both verbal and written.
• Proficient with Microsoft Excel, including basic operational functions and data entry.
• Exemplary interpersonal and communication skills, particularly in multi-departmental collaboration.
• Capable of handling multiple tasks simultaneously, prioritizing work, and managing time efficiently in dynamic environments.
• Familiarity with ERP platforms like D365, SAP, or Oracle is a beneficial asset.
• Detail-oriented with a strong, proactive approach to solving problems.