Laundry Attendant

Job Overview

The Laundry Attendant at Wyndham Hotels & Resorts EMEA in Doha, Qatar plays a crucial role in efficiently managing guest laundry services, ensuring timely collection, sorting, processing, and delivery with a strong emphasis on quality and guest satisfaction. This position supports the overall laundry operations adhering strictly to hotel standards and procedures.

Key Duties and Responsibilities

• Collect laundry and dry-cleaning bags from guest rooms promptly and professionally.
• Confirm each laundry bag includes a completed list with the guest's name, room number, and item count.
• Verify and count all laundry/dry-clean items against the provided lists before processing.
• Document collection and delivery times while noting special instructions, such as "Do Not Disturb" or guest-specific requirements.
• Report and hand over valuables or personal belongings found in garments to supervisors, following hotel protocols.
• Examine garments for stains, damage, missing buttons, tears, or defects prior to processing and report anomalies.
• Coordinate outsourced laundry and dry-cleaning collection and delivery effectively.
• Assist with garment tagging and tracking alongside the Laundry Marker when necessary.
• Ensure all laundry is returned accurately, courteously, and within the guest's requested timeframe.
• Neatly hang garments in wardrobes and fold items according to hotel presentation standards.
• Help load and unload washing/drying machines and sort clean laundry for processing or delivery.
• Maintain cleanliness and hygiene standards in the laundry, sorting, and valet areas consistently.
• Support inventory management of linens and uniforms and assist in periodic stock counts.
• Follow established laundry handling protocols to prevent garment damage and maintain quality.
• Safely operate equipment and promptly report any malfunctions for maintenance.
• Comply with all hotel policies, operating procedures, and department guidelines.
• Adhere to environmental, health, and safety regulations to safeguard guests, colleagues, and surroundings.
• Maintain professionalism, promote teamwork, and consistently deliver excellent guest service.

Service Culture

The role requires adherence to the company’s "Count on Me!" service philosophy, emphasizing responsiveness, respectfulness, and delivering outstanding experiences.

Essential Competencies

• Keen attention to detail.
• Ability to work autonomously and collaboratively with others.
• Effective communication and guest service abilities.
• Strong organizational and time-management skills.
• Efficiently deliver services with a professional demeanor.
• Flexibility and reliability.
• Positive, proactive attitude.
• Impeccable grooming standards.

Qualifications and Background

• Completion of high school or equivalent preferred but not mandatory.
• Previous experience in laundry services, housekeeping, or hospitality is beneficial.
• Basic knowledge of garment care, fabric types, and laundry techniques.
• Ability to read and understand garment care labels.
• Good teamwork and communication skills.
• Basic English proficiency.