L1 EUC Hands & Feet Support Engineer

About the company

The employer is a women-owned minority business enterprise focused on management consulting, IT consulting, and digital transformation. It has a stable, profitable track record, more than 200 years of combined leadership experience, over 8 years of successful delivery, and a strong emphasis on client satisfaction. Its consulting work spans strategy, marketing, organization, operations, technology, and mergers & acquisitions across industries and regions.

Role overview

This is an onsite L1/L2 IT support role for an enterprise environment. The position is based in Mumbai, with work location also mentioned as Bangalore / Mumbai. The role requires immediate joining to within 15 days and a general shift schedule. The salary range mentioned is INR 4,00,000 for junior candidates with 1 to 4 years of experience.

Responsibilities

• Deliver first- and second-level support for desktops, laptops, printers, and other peripheral hardware.
• Investigate and resolve issues related to hardware, software, and operating systems.
• Support both Windows and Mac environments, including installations, updates, and patching activities.
• Troubleshoot everyday network problems such as Wi-Fi, VPN, LAN, DNS, and DHCP concerns.
• Handle device lifecycle tasks such as issuing equipment, configuring systems, tracking assets, refreshing devices, and retiring old hardware.
• Assist with employee onboarding and offboarding, including account creation and workstation setup.
• Use Intune and SCCM for endpoint management and application deployment.
• Track incidents, manage support tickets, and work within SLA targets.
• Keep asset records accurate and maintain technical documentation.
• Escalate issues that require higher-level technical support to L3 teams when needed.

Requirements

• Solid practical knowledge of troubleshooting desktops and laptops.
• Prior experience supporting Windows and Mac operating systems.
• Working knowledge of networking basics and remote support utilities.
• Experience using ticketing tools and following IT support workflows.
• Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred.
• Clear communication and strong problem-solving ability.

Additional details

The role is onsite and intended for immediate joiners or candidates available within 15 days. The shift is a general shift. The job is open to any graduate. The role is for L1 support with 1 to 3 years of experience preferred, while the posting also mentions a junior range of 1 to 4 years. Location references include Mumbai and Bangalore / Mumbai. The source indicates no separate perk list beyond the salary information provided.