Junior Client Advisor

Role Overview

The Junior Client Advisor plays a vital role in delivering outstanding customer service tailored to individual client needs while representing the Printemps brand. This position goes beyond traditional sales, requiring a strategic sales approach, eagerness to learn, and a dedication to building lasting relationships with an international clientele.

Key Responsibilities

• Lead by example in sales leadership, encouraging team efforts in cross-selling and repeat client engagement.
• Optimize sales opportunities through effective management of the sales floor, maintaining a strong presence, and upholding Printemps' standards.
• Promote a culture focused on superior customer service; resolve issues directly or escalate them appropriately.
• Drive sales growth and enhance customer satisfaction levels.
• Evaluate customer feedback for continual improvement of service quality.
• Assist the store's supply chain management by monitoring inventory processes including receipt, display, sales, turnover, and returns to vendors.
• Ensure merchandising aligns with business cycles in accordance with the Printemps Marketing Calendar.
• Develop pricing strategies through review of merchandising and sales promotions, including clearance approvals and trend assessments.

Required Qualifications & Skills

• Minimum three years of experience within luxury retail or a related sector.
• Arabic nationality is a requirement.
• Strong interpersonal abilities with competence in motivating and coaching leadership personnel.
• Experience in creating operational manuals and establishing standardized procedures.
• Capability to collaborate with leadership to ensure uniformity across multiple store locations.
• Analytical thinking with skills in reporting and commercial insight.
• Effective communication and interpersonal interaction proficiency.
• Competence in stock and inventory control management.