Junior Application Support Specialist Software - 100% Remote

About dexter health

At dexter health, we develop AI-powered software tailored for care facilities. Our mission is to alleviate administrative burdens in healthcare so that caregivers can dedicate more time to people. We are looking for a structured, analytically minded, and communicative individual to help establish our technical customer interface.

Role Overview

As a Junior Application Support Specialist, you will act as the vital link between customers, Customer Success, Product, and Engineering teams. Your role involves analyzing technical inquiries from customers, investigating internal systems, organizing bug reports, and ensuring that open issues are methodically tracked to resolution. This position is distinct from traditional call center or helpdesk jobs and does not require being a developer. Key is your willingness to understand technical matters, think clearly, communicate effectively, and take ownership of unresolved topics.

Key Responsibilities

• Analyse customer technical queries and verify actual system events.
• Research issues using tools such as HubSpot, Linear, Slack, Sentry, logs, and internal admin systems.
• Examine specific cases including file transfers, timestamps, system events, or error messages.
• Structure technical problems to enable Product and Engineering teams to act efficiently.
• Create detailed bug reports with context, customer impact, priority, and relevant details.
• Manage tickets end-to-end and guarantee no issues remain unresolved.
• Provide clear status updates to Customer Success, clients, and internal teams.
• Coordinate technical discussions with customer contacts.
• Support implementations when technical questions or dependencies arise.
• Document recurring problems, workarounds, and internal procedures.
• Contribute to the development of support and escalation processes.

Qualifications

We value structured thinking, clear communication, learning ability, diligence, and accountability over extensive years of experience. We seek individuals who aim to comprehend problems, compile information precisely, and follow issues through until resolved.

Essential Requirements

• Fluent German communication skills at least at C1 level.
• Good command of English, minimum B2 level.
• Analytical, structured, and solution-oriented mindset.
• Professional, clear, and reliable communication style.
• High dependability and commitment to consistently follow up on open issues.
• Interest in software, technical systems, and digital workflows.
• Comfort with technical details such as logs, IDs, timestamps, data, and error messages.
• Ability to synthesize information from diverse sources into clear assessments.
• Skill to translate between customer perspectives and technical viewpoints.
• Careful handling of sensitive and documentation-relevant data.
• Calm and organized approach, even under unclear or urgent circumstances.

Preferred Qualifications

• Experience in B2B SaaS, Customer Success, Operations, Product Operations, technical support, or project management is desirable.
• Basic knowledge of SQL, APIs, databases, software logs, or bug tracking.
• Familiarity with tools such as HubSpot, Linear, Slack, Sentry, or ticketing systems.
• Exposure to healthcare, caregiving sectors, or documentation-relevant processes.
• Experience in technical client communication or implementation coordination.
• Educational background in business informatics, computer science, business administration with technology focus, or related fields.
• Experience with AI tools like ChatGPT, Claude, Codex, Cursor, or similar.

Who This Role Is Not Suitable For

• Those seeking classic call center or purely first-level support positions.
• Applicants wanting exclusively Customer Success without interest in technical analysis.
• Individuals looking strictly for development roles.
• People unwilling to examine technical details.
• Candidates who prefer to pass issues along without thorough follow-up.
• Those requiring very detailed instructions before starting tasks.
• Applicants uncomfortable working with ambiguous problems.
• Persons favoring highly hierarchical, slow-moving organizations.
• Individuals without interest in software, data, logs, or technical processes.

Benefits

• Fully remote work (100% home office).
• Competitive compensation based on skills, experience, and location.
• Close collaboration with Customer Success, Product, Engineering, and CTO teams.
• Opportunity to take responsibility for a critical cross-functional role within the company.
• Work on software actively used in real-world care processes.
• Significant learning opportunities at a growing B2B SaaS provider.
• Utilization of modern tools and AI-enhanced daily workflows.
• Chance to help build a new operational function at dexter health.

Why Join Us?

Care workers spend excessive time on documentation, coordination, and administrative tasks. Our technology aims to reduce this burden. To ensure our software works reliably in daily operations, technical customer problems require a dedicated, clear interface: someone who comprehends events, gathers information, prioritizes internally, provides feedback, and diligently follows up until issues are resolved. We are establishing this essential function and invite applicants who enjoy structured work, want to grasp technical details, communicate clearly, and take ownership of real customer problems.