IVR / HCS Operation Support Engineer
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- 3–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- vor 6 Stunden
- Work mode
- In office
- Education
- Bachelor’s degree in Electronics & Communication / Telecommunications / Computer Science or Equivalent
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Join the operations support team providing 24x7 service, including participation in an on-call rotation to address incidents swiftly and effectively.
Required Qualifications & Experience
- Bachelor’s degree in Electronics & Communication, Telecommunications, Computer Science, or a comparable field paired with relevant professional exposure.
- Between three to four years of hands-on experience in IP Telephony, Unified Communications platforms, IP Contact Centers, Telephony Platforms, or conferencing systems.
- Familiarity with network architecture, call routing mechanisms, and telephony interfaces such as PRI and BRI.
- Comprehensive knowledge of telecom environments, connectivity, and call flows.
- Basic proficiency in IP networking concepts.
- Skills in designing, coding, call routing, implementing ICM scripts, and familiarity with IP Contact Center and IP Telephony technologies.
- Experience with ICM scripting and Cisco Call Manager.
- Competence in configuring Voice Gateways.
Technical Skills
- SQL Server database management
- Cisco Customer Voice Portal (CVP)
- Quality management and call recording technologies within contact centers
Soft Skills
- Strong interpersonal abilities
- Collaborative team player
- Effective communication skills
- Ability to grasp and apply technological concepts
- Project and personnel management experience
Skills
How they work
Communication
Teamwork & Collaboration
Adaptability