IT Support Technician

About the Role

This opportunity involves serving as an IT Support Technician for a partner organization based in the United States, offering remote technical support to employees to help maintain their productivity and connectivity.

You will act as the frontline resource for day-to-day IT concerns, delivering prompt assistance related to hardware, software, and user access. The role blends technical problem-solving, customer service, and autonomous troubleshooting within a small, collaborative work environment.

Working closely with internal users and escalation teams, your goal is to resolve issues efficiently while ensuring stable IT operations. This part-time, flexible role suits an autonomous IT professional who thrives on providing excellent user support and managing a broad spectrum of technical challenges.

Responsibilities

• Deliver remote technical assistance to employees for hardware, software, connectivity, and general IT-related problems.
• Diagnose and fix issues in Microsoft 365 and Office 365 applications.
• Handle basic user administration in Active Directory.
• Troubleshoot Windows operating system errors, desktop applications, and peripheral devices.
• Support Wi-Fi connectivity, printer functionality, and common workstation concerns.
• Provide professional, responsive customer service and maintain transparent communication with users.
• Recognize patterns in technical problems and implement effective solutions to enhance user experience.
• Refer complex networking, infrastructure, or advanced technical cases to specialized teams.
• Keep detailed records of support interactions, resolutions, and troubleshooting procedures following established protocols.
• Efficiently manage multiple remote support requests, maintaining organization and prioritization.

Requirements

• Minimum of five years' experience in IT support, help desk, or desktop support roles.
• Demonstrable expertise supporting Microsoft 365 (Office 365) environments.
• Proficient in Active Directory user account administration.
• Strong troubleshooting skills for Windows OS, hardware, printers, Wi-Fi connectivity, and desktop software.
• Solid understanding of IT support workflows and troubleshooting best practices.
• Excellent communication skills, both verbal and written, with a focus on delivering customer-centric service.
• Ability to work independently in a fully remote setting with limited supervision.
• Strong organizational capabilities, meticulous attention to detail, and adept at managing priorities.
• Comfortable coordinating with escalation teams to resolve advanced technical problems.

Perks and Benefits

• Part-time remote engagement with an estimated 20 working hours per week.
• Flexible working schedule aligned with standard business hours and team availability.
• Contract role lasting up to 12 months.
• Competitive compensation between $38 and $40 per hour.
• Chance to support and contribute to a tight-knit remote workforce impacting daily IT functions.
• Opportunity to operate with independence while collaborating with seasoned technical professionals.
• Scope to enhance and apply technical support capabilities across various workplace technologies.

Additional Information

This position is recruited on behalf of a partner company that directly manages applications and subsequent recruitment steps. Applications are reviewed through an AI-assisted process designed to fairly identify top candidates, with final hiring decisions made by the employer. Data privacy and AI support details adhere to applicable data protection regulations, ensuring transparency and candidate rights.