IT Support Technician

Overview

PrimeMatch Advantage invites applications for the role of IT Support Technician. This full-time, onsite position targets entry to mid-level professionals passionate about delivering technical support and ensuring seamless IT operations within the organization.

Key Duties

• Deliver initial troubleshooting and technical assistance for hardware, software, network, and system issues.
• Identify, analyze, and resolve IT problems promptly and professionally.
• Install, set up, and maintain IT hardware including desktops, laptops, printers, and mobile devices.
• Provide support for operating systems, business applications, email platforms, and collaboration tools.
• Administer user account management, password resets, access control, and system configuration tasks.
• Supervise and maintain network infrastructure and devices connected to it.
• Refer complicated technical challenges to senior IT personnel or external suppliers when necessary.
• Help with system upgrades, software rollout, and hardware deployments.
• Keep detailed documentation on support requests, resolutions, and IT assets.
• Assist with onboarding and offboarding procedures including device setup and account provisioning.
• Train users on IT best practices, security principles, and appropriate usage.
• Ensure adherence to company IT policies, security protocols, and data protection regulations.

Qualifications & Experience

• Prior work experience in IT support, help desk, or similar technical support roles is preferred.
• Basic familiarity with computer hardware, operating systems, networking, and standard troubleshooting methods.
• Knowledge of Windows, macOS, Microsoft 365, Active Directory, and common enterprise software applications.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPNs.
• Good problem-solving aptitude and analytical thinking.
• Strong communication skills and a customer service orientation.
• Ability to handle multiple support tasks efficiently with attention to detail.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are considered a plus.
• Educational background such as a diploma or bachelor's degree in IT, Computer Science, Network Engineering, or related fields is preferred.

Benefits & Career Growth

• Chance to gain diverse, hands-on IT experience across various systems and technologies.
• Exposure to technical support, networking, cybersecurity, cloud computing, and infrastructure management.
• Opportunities for career advancement into senior technical roles including Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• Work environment fostering collaboration, innovation, and support.
• Access to training programs, certification assistance, and ongoing professional development.
• Competitive salary and inclusive benefits package.