IT Support Desktop Support Technician

About Our Client

The organization operates a growing Support Practice Group that delivers diverse technology support services across multiple industry sectors as part of its Managed Services offerings. This group consists of skilled technical personnel providing both remote and on-site assistance to a nationwide client base.

About the Opportunity

This full-time, second-shift IT Support Desktop Support Technician position is responsible for offering remote support and occasional on-site technical assistance to clients in multiple states. The role involves resolving complex technical issues, maintaining IT infrastructure, and enhancing client satisfaction through problem-solving and teamwork.

Responsibilities

• Deliver remote support to clients across various locations using standard remote access tools and ticketing platforms.
• Provide on-site assistance to clients when required.
• Support end users and IT personnel with issues involving applications, servers, virtualization technologies, networking, and security.
• Escalate complex problems and coordinate solutions with third-party vendors and internal teams.
• Conduct Root Cause Analysis for challenging issues to ensure one-time resolution.
• Engage in internal projects that promote the growth of the Support Practice Group.
• Offer regional on-site support as necessary.

Requirements

• Bachelor's degree in IT or a related discipline, or a minimum of three years of relevant experience.
• Exceptional customer service and communication capabilities.
• Detail-oriented, highly organized, and committed to thorough follow-up.
• Strong problem-solving and technical troubleshooting skills.
• Preferred experience with Windows Server and Exchange infrastructure administration.
• Familiarity with server and network administration, software deployments, and document management.
• Experience with Windows desktop environments.
• Virtualization and storage technology expertise is strongly favored.
• Possession of MCSE or similar technical certifications is strongly preferred.

Compensation and Benefits

The base salary ranges from $55,000 to $65,000, adjusted according to qualifications, experience, and geographic location. Certain positions may also qualify for bonuses or commissions.

Benefits include medical, dental, health savings account (HSA), life insurance, long-term disability coverage, a 401(k) plan with company matching, phone reimbursement, paid holidays, vacation, and sick leave, as well as training on the latest technological advancements.

Equal Opportunity Statement

The employer is an equal opportunity entity that values diversity and is committed to maintaining an inclusive environment. All qualified applicants will be evaluated without regard to race, color, religion, gender identity or expression, sexual orientation, or national origin.