- Erfahrung
- Bis zu 2 Jahre
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 1 Stunde
- Arbeitsmodus
- Arbeiten von zu Hause
- Ausbildung
- Certificate IV or Diploma or Bachelor's degree in IT/Computer Science
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
About the Role
We are looking for an enthusiastic Junior IT Support Analyst to join a dynamic technology team in Australia. This full-time role offers individuals with 0 to 2 years of experience the chance to develop practical skills by assisting end-users, resolving technical problems, and managing IT systems in a cooperative setting. Strong communication skills and a customer-oriented approach are essential, alongside a keen desire to learn and grow.
Primary Responsibilities
- Deliver initial technical support through phone, email, and ticketing platforms.
- Diagnose and resolve issues related to hardware, software, printers, and network connectivity.
- Install, set up, and maintain computers, laptops, and associated peripherals.
- Manage support tickets by logging, updating, and closing them accurately while maintaining detailed records.
- Provide assistance for Microsoft Windows, Microsoft 365, and commonly used business software applications.
- Escalate complex problems to higher-level IT support teams when necessary.
- Handle user account duties including password resets and system access requests.
- Support employee onboarding and offboarding processes.
- Adhere to IT security standards and procedures.
- Ensure high-quality customer service by meeting response and resolution benchmarks.
Required Qualifications
- Completion of Certificate IV, Diploma, or Bachelor's degree in Information Technology, Computer Science, or related disciplines.
- Between zero and two years of relevant experience in IT Support, Help Desk, or Desktop Support roles.
- Basic understanding of Microsoft Windows operating systems and Microsoft 365 suite.
- Fundamental knowledge of computer hardware, networking concepts, and troubleshooting methods.
- Excellent verbal and written communication capabilities.
- Strong problem-solving skills and effective time management.
- Capacity to operate independently as well as collaboratively within a team environment.
Preferred Competencies
- Experience with Active Directory and Microsoft Entra ID (formerly Azure AD).
- Familiarity with ticketing tools like ServiceNow, Jira, or Zendesk.
- Basic comprehension of networking protocols including TCP/IP, DNS, DHCP, and VPN.
- Possession of certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals is advantageous.
Benefits
- Attractive salary package tailored to experience.
- Opportunities for career growth and continuous learning.
- Supportive workplace fostering collaboration.
- Possibility of hybrid work arrangements depending on role requirements.
- Paid leave entitlements including annual leave and public holidays.
- Employee health and wellness programs.
- Paths for internal progression within the company.