IT Executive

About the Role

We seek a dedicated and technically adept Hardware Engineer to oversee field engineer scheduling, maintain inventory documentation, handle customer inquiries, coordinate repair services, and manage basic accounting using Tally for our computer hardware company.

Responsibilities

• Respond to hardware and service inquiries via phone, email, and messaging tools.
• Interpret customer complaints and liaise with suitable technicians or field engineers.
• Manage service requests, quotations, repair tracking, and client records.
• Organize schedules for field engineers covering installations, maintenance, breakdown responses, and deliveries.
• Communicate with clients and engineers to confirm appointments, job progress, and completion updates.
• Maintain detailed inventory records spanning computers, laptops, printers, networking equipment, accessories, and spare parts.
• Monitor stock levels and notify management when replenishment is necessary.
• Track inward and outward stock movements accurately.
• Coordinate with suppliers regarding product availability, pricing, delivery logistics, warranties, and replacements.
• Update customers regularly on repair status, delivery timelines, and service conclusions.
• Maintain logs on service reports, engineer attendance, pending jobs, warranty records, and follow-ups.
• Record sales, purchase, receipt, payment, and inventory transactions in Tally software.
• Assist in invoice creation, follow up on outstanding payments, and support basic financial record-keeping.
• Ensure systematic filing of invoices, service papers, purchase documents, and delivery challans.

Requirements

• Experience in computer hardware sales, service coordination, inventory, or office administration roles.
• Basic understanding of desktops, laptops, printers, CCTV systems, networking products, and common hardware issues.
• Proficient communication skills in English and the local language.
• Ability to professionally interface with customers, suppliers, and field engineers.
• Familiarity with Tally software, MS Excel, email, and WhatsApp for communication and record management.
• Excellent follow-up abilities, scheduling expertise, attention to documentation, and organizational capacity.
• Capability to manage multiple service calls and inventory tasks concurrently.
• Preferably holds a diploma or degree in computer hardware, IT, commerce, or a related discipline.