International Voice Process Executive

About the Role

Join Sutherland, a global frontrunner in business and digital transformation with over 35 years of expertise, serving prominent brands across multiple industries. We seek enthusiastic fresh graduates to be part of our International Voice Process team in Kochi, providing exceptional customer service in a dynamic BPO environment.

Key Responsibilities

• Professionally handle inbound and outbound customer calls.
• Efficiently address and resolve customer queries and concerns.
• Ensure outstanding customer service to maintain high satisfaction levels.
• Escalate complex issues to relevant departments when necessary.
• Maintain accurate documentation of customer interactions in CRM systems.
• Work collaboratively with internal teams to enable prompt issue resolution.
• Achieve designated quality, productivity, and customer satisfaction objectives.

Qualifications and Eligibility

• Open exclusively to fresh graduates.
• Proficient in written and spoken English communication.
• Availability to work night shifts as required.
• Willingness to work onsite at the Kochi office.
• Strong interpersonal, problem-solving, and customer service aptitude.

Additional Benefits

• Five-day workweek structure.
• Two rotational weekly offs provided.
• Night shift cab transportation provided for employee convenience.
• Opportunity for professional growth within international customer support operations.

Mandatory Registration

Registration is a prerequisite for consideration. Only candidates completing the registration process via the designated portal will be eligible for recruitment.