Internal Trainer – Recruitment and Systems

Role Overview

Based in Dublin with occasional travel to regional Excel Recruitment offices, this role reports to the Head of HR, Learning & Development. Excel Recruitment is looking for a knowledgeable Internal Trainer who will create and deliver effective training programs across its group. The position requires a recruitment professional experienced in training, coaching, system adoption, or sales enablement.

Key Responsibilities

• Develop and conduct training in-person, online, and through personal coaching sessions.
• Design a comprehensive training curriculum for all employees, including onboarding for new hires.
• Create various learning aids such as instructional videos, guides, process flowcharts, checklists, and quick-reference sheets.
• Ensure adherence to standardized recruitment processes, workflows, and data quality requirements.
• Track adoption of systems, training completion rates, and identify frequently occurring user mistakes.
• Provide refresher courses and remedial sessions when training deficits are detected.
• Collaborate with Operations to communicate updates in systems and procedural changes effectively.
• Deliver recruitment training covering sourcing, screening, vacancy qualification, business development, client and candidate relations, interview preparation, shortlisting, offer handling, compliance, and recruitment best practices.
• Develop recruitment playbooks and enforce uniform operational standards.
• Offer desk-side coaching, workshops, call evaluations, and targeted performance clinics.
• Analyze system data and collect managerial input to pinpoint training needs.
• Assist in crafting digital learning tools and incorporating AI-supported educational resources.
• Generate reports on training participation, system usage, capability gaps, and improvements.

Candidate Requirements

• Previous recruitment industry experience.
• Proven track record in training staff, coaching, or staff development.
• In-depth understanding of recruitment workflows and sales processes.
• Experienced in supporting CRM or technological system adoption.
• Excellent communication, presentation, and facilitation capabilities.
• Ability to clarify complex procedures and technology clearly.
• Organised with strong stakeholder engagement skills.
• Pragmatic, proactive, and commercially aware approach.
• Willingness and ability to travel between company offices.

Preferred Skills and Experience

• Background in developing structured training programs or learning pathways.
• Knowledge of Access or other recruitment CRMs.
• Experience creating video content, online modules, or other digital learning assets.
• Familiarity with AI, call analysis tools, or learning technology platforms.
• Utilizing performance data to identify employee development needs.

About the Ideal Candidate

The candidate will be an engaging, hands-on trainer who understands the challenges faced by recruiters daily. They should be adept at training novices, coaching seasoned recruiters, and enhancing team proficiency in systems and recruitment workflows. The focus will be on delivering training that is straightforward, pertinent, and easily applicable.

Additional Information

All candidate applications will be handled with confidentiality.