Implementation Consultant

Position Overview

The Implementation Consultant plays a critical role in ensuring the effective rollout and client education of the Simpro Group's software solutions. This role centers on delivering bespoke training programs to new and existing clients, leveraging best practices to maximize user adoption and satisfaction.

Key Responsibilities

• Provide customized, high-quality product training adapted to a variety of industries and client needs.
• Proactively address challenges by designing workflow solutions that optimize client use of the product.
• Conduct online workshops demonstrating standard Simpro workflows to client groups.
• Support clients continuously by supplying necessary resources to facilitate seamless onboarding.
• Foster and sustain strong client relationships, providing assistance throughout all implementation stages.
• Monitor client progress and intervene as needed to meet evolving requirements.
• Maintain thorough and current knowledge of product features and updates.
• Collaborate closely with internal teams across departments to promote successful client software adoption.
• Be adaptable to delivering training both on-site and remotely, including working flexible hours where necessary.

Candidate Profile

• Strong skills in delivering tailored training sessions.
• Background in software system implementation.
• Good understanding of business processes and workflows.
• Ability to apply business insights during client implementations.
• Experience managing and manipulating data.
• Professional, consultative demeanor.
• Excellent time management and organizational capacity to handle multiple projects simultaneously.
• Capacity to prioritize tasks, meet deadlines, and produce fast results.
• Quick learner, adaptable to new software and systems.
• Familiarity with accounting platforms such as Sage, Xero, and QuickBooks.
• Exposure to or knowledge about trades industries is advantageous.

Employee Benefits

• Access to a 24/7 confidential Employee Assistance Program addressing personal and financial concerns.
• Generous paid parental leave package.
• Paid days dedicated to volunteering.
• Option to exchange public holidays.
• Reward programs for successful talent referrals.
• Casual dress code and a welcoming office culture.
• Engaging team events fostering camaraderie.
• Opportunities for professional growth and development.
• Varied training sessions and networking within all product lines.
• Recognition awards for service excellence.

Company Values and Culture

Although relevant experience is valuable, a candidate's determination, attitude, and fit with company culture are paramount. The core values driving the team include unity, client focus, growth mindset, accountability, and celebrating achievements. Simpro and its associated companies are equal opportunity employers dedicated to diversity and inclusion, welcoming applicants from minority groups.

Additional Information

No recruitment agencies will be considered for this vacancy.