Hygiene Manager

Overview

The Hygiene Manager oversees all food safety, sanitation, hygiene, and HACCP processes throughout Food & Beverage departments, kitchens, stewarding, receiving areas, storage facilities, and staff dining. This role ensures strict adherence to Rosewood brand standards, local health regulations, and international food safety protocols, safeguarding the wellbeing of both guests and employees.

Key Responsibilities

• Manage and uphold the Food Safety Management System and HACCP programs on property.
• Conduct frequent inspections across kitchens, bars, restaurants, stewarding zones, storage rooms, receiving docks, and staff dining areas to verify hygiene compliance.
• Oversee all processes related to food receiving, storage, preparation, cooking, holding, transport, and service, ensuring proper temperature control, labeling, stock rotation, and allergen management.
• Perform internal hygiene audits and ensure sanitation standards are strictly followed.
• Monitor sanitation schedules and pest control measures to maintain cleanliness throughout food handling spaces.
• Investigate any food safety incidents or complaints, implementing corrective actions promptly.
• Prepare for and participate in inspections by health authorities, corporate audits, and third-party food safety assessments.
• Maintain up-to-date records, documentation, and compliance reports related to food safety and hygiene.
• Support departments with hygiene best practices, continuous improvement plans, and staff training on hygiene, HACCP, and allergen awareness.
• Lead food safety awareness initiatives and coaching sessions for associates and management.
• Assist in cost control related to sanitation supplies and food safety operations while supporting procurement with supplier compliance checks.
• Maintain strong collaboration with Culinary, Stewarding, Food & Beverage, Engineering, Purchasing, and Housekeeping teams to promote a unified food safety culture.
• Act as the property’s expert on all matters concerning hygiene, sanitation, HACCP, and food safety compliance.
• Participate in pre-opening preparations, special projects, and operational readiness as needed.

Standard Duties

• Adhere to all company policies, hotel procedures, and brand standards including Forbes and LQA benchmarks.
• Maintain professional conduct, appearance, and brand representation at all times.
• Engage in effective interdepartmental communication and identify training needs.
• Exhibit a strong operational presence throughout service periods and uphold emergency and safety protocols.
• Protect confidential information related to company, guests, and associates with discretion and professionalism.
• Promote a safe and healthy work environment, reporting hazards and incidents following procedures.
• Remain flexible to changing work hours and business requirements, taking ownership of assigned tasks and projects.

Health & Safety Compliance

• Ensure safe working practices across all areas under supervision.
• Comply fully with health and safety regulations, reporting concerns promptly.

Confidentiality

• Guard sensitive operational, financial, guest, and personnel information carefully, sharing only with authorized parties.