Human Resources Manager

Overview

Samaritans, Inc., a Massachusetts-based nonprofit focused on suicide prevention, is seeking a seasoned Human Resources Manager to lead and enhance HR functions across the entire employee lifecycle. Reporting to the Chief Administration Officer (CAO), this role involves acting as a trusted adviser to leadership and employees, managing employee relations, recruitment, compliance, and fostering a positive workplace culture for a hybrid and remote team.

Key Responsibilities

• Serve as the main HR contact for employee relations, applying sound judgment and confidentiality to resolve performance issues, conduct concerns, and workplace conflicts.
• Lead and manage performance appraisal processes, advising managers, implementing corrective actions and Performance Improvement Plans, and monitoring outcomes to ensure consistent standards.
• Conduct internal investigations with accurate documentation and work with leadership on prompt, compliant resolutions.
• Manage the employee offboarding process including exit interviews, trend analysis, compliance, and coordination of final compensation and benefits.
• Collaborate with CAO to support performance review cycles and employee development initiatives with data-driven recommendations.
• Oversee full-cycle recruitment, including job postings, sourcing, screening, interviews, reference/background checks, and maintaining records via ATS.
• Partner with hiring managers to define job requirements and ensure equitable, compliant hiring practices.
• Lead onboarding ensuring compliance, operational readiness, and a positive experience to promote engagement and retention.
• Continuously evaluate recruitment and onboarding processes to enhance candidate experience and compliance.
• Maintain, audit, and manage employee records aligned with federal, state, and local laws and organizational standards.
• Provide guidance on HR policies, leave programs, workplace accommodations, and risk mitigation in collaboration with the Senior Director of Administration.
• Work with leadership to develop and update HR policies ensuring compliance and operational effectiveness.
• Analyze HR operations to identify process improvements enhancing service delivery and employee experience.
• Stay current on employment law changes and HR best practices to inform leadership appropriately.
• Provide backup support for biweekly payroll processing and act as a resource for routine benefits inquiries.
• Support benefits programs such as annual open enrollment and benefits education alongside the Senior Director of Administration.

Qualifications and Skills

• 5 to 8 years of comprehensive HR experience demonstrating ownership of core HR and people operations functions.
• Strong knowledge of multi-state employment laws and HR operational best practices.
• Experience managing employee relations, conducting investigations, and resolving issues in a timely manner.
• Proficiency with full-cycle recruitment and onboarding across varied roles.
• Skilled in using HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Microsoft Office suite.
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal and emotional intelligence skills, able to maintain professionalism under pressure.
• Excellent judgment, decision-making ability, and accountability in managing time-sensitive matters.
• A self-starter capable of independent work and proactive task management.
• Bachelor's degree in Human Resources, Business Administration, or related field; PHR or SHRM-CP certification preferred.
• Experience in nonprofit, mission-driven, or multi-site organizations is a plus.

Additional Information

• Some travel may be required for events and training.
• Flexible working hours and adaptability are important to meet HR-related demands.
• Successful completion of staff Befriender training is required.
• Work involves both independent initiative and collaborative team involvement.

Salary and Benefits

The annual salary ranges from $85,000 to $100,000 depending on experience and skills. Benefits include employer-matched 401(k) with safe harbor matching, fully covered short and long-term disability, life insurance coverage up to $100,000, health (85% employer premium coverage), dental (90% employer premium coverage), and vision insurance options, plus Flexible Spending Accounts and Employee Assistance Programs. Paid family medical leave, generous vacation (starting at 10 days), sick leave, personal time off, and 14 paid holidays per year are offered. The role offers a hybrid work schedule with 2 required in-office days per week and six fully remote work weeks annually. Mileage reimbursement is provided for off-site work-related travel.

About Samaritans

Samaritans, Inc. is a leading Massachusetts suicide prevention organization providing confidential and free support, answering thousands of calls and texts daily through crisis helplines. The organization offers support groups, training, and has served millions since 1974.

Application Process

Applicants should submit a resume, compensation expectations, and a brief cover letter explaining their interest and source of this opportunity. Submission of all required documents is necessary for consideration. Samaritans is an Equal Opportunity Employer and conducts sensitive interview inquiries with respect and confidentiality, allowing applicants discretion to skip uncomfortable questions.