Human Resources Lead

Job Overview

The Human Resources Lead acts as the primary operational manager within the HR department, ensuring that HR activities are executed accurately, efficiently, and consistently. This position collaborates closely with the HR & Operations Manager to guide the HR Associate, handle daily work priorities, support managers throughout the organization, and foster continuous enhancements in HR processes.

Key Responsibilities

• Manage daily HR operational priorities and workload coordination.
• Ensure timely and precise completion of onboarding and offboarding procedures.
• Oversee HR inquiry ticket queues and respond to employee requests.
• Verify employee documentation for accuracy and completeness.
• Maintain strict confidentiality of employee records.
• Ensure adherence to company policies and employment laws.
• Provide leadership and mentorship to the Human Resources Associate and assist in onboarding and training new HR staff.
• Review HR work outputs before escalation as needed.
• Identify and recommend ways to improve HR department efficiency.
• Develop and update standard operating procedures and training materials.
• Act as the primary escalation contact for employee concerns.
• Support managerial coaching efforts and corrective action documentation.
• Assist in managing employee relations discussions.
• Coordinate payroll adjustments and resolve timecard discrepancies.
• Help administer employee benefits and communications.
• Schedule interviews and contribute to hiring decisions.
• Ensure readiness for new hire onboarding and complete new hire documentation.
• Manage candidate pipelines and maintain communication throughout the hiring process.
• Support and maintain HR systems such as ADP Workforce Now, Monday.com, WorkMarket, Slack, Google Workspace, and DocuSign.
• Conduct HR audits and monitor compliance deadlines.
• Track and report department metrics and data.
• Propose and implement process improvements and new workflows.
• Participate in projects that advance HR initiatives.
• Promote an ethical, respectful, and compliant workplace culture, acting with integrity, maintaining confidentiality, respecting others, and raising concerns when necessary.

Success Milestones

• Achieve independent management of daily HR operations within 90 days.
• Effectively prioritize department tasks and workload.
• Capably coach and provide support to the HR Associate.
• Resolve most employee HR queries autonomously.
• Identify and implement process enhancements.
• Maintain organized and compliant HR documentation.
• Serve as a reliable resource for managers.

Equal Employment Opportunity

Pro-Play Games is committed to equal opportunity employment and prohibits discrimination against any qualified individual based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable laws.