Housekeeping Supervisor

Job Overview

We are looking for enthusiastic and guest-oriented housekeeping professionals committed to delivering exceptional customer service and innovative solutions for our guests. As a Housekeeping Supervisor, you will lead a team of Housekeeping Attendants to meet operational goals while ensuring our hotel maintains top standards of cleanliness and upkeep.

Responsibilities

• Assign daily tasks to Housekeeping Attendants.
• Distribute keys and supplies appropriately among team members.
• Monitor VIP arrivals, Do Not Disturb signs, Sleep Out status, and Double-Lock rooms, acting accordingly.
• Participate in daily briefings and follow special instructions.
• Verify guest check-outs before marking rooms as vacant.
• Address and fulfill special guest requests promptly.
• Inspect cleaning quality using checklists, ensure supplies meet standards, and report urgent repairs.
• Complete reports and transfer lost items to the lost and found department.
• Oversee cleaning of guest rooms, hallways, and stairwells.
• Train and support Housekeeping Attendants; report on their performance to supervisors.
• Assist in inventory management and ensure proper upkeep of housekeeping machinery and equipment.

Qualifications & Skills

• A diploma or vocational training in hospitality is preferred.
• Previous supervisory experience in a hotel housekeeping department is advantageous.
• Proficient written and oral English communication skills.
• Strong interpersonal and problem-solving capabilities.
• Basic computer literacy; experience with Opera hotel management software is a plus.

Personal Attributes and Competencies

• Friendly and caring disposition with cultural sensitivity.
• Attention to detail and commitment to quality standards.
• Ability to perform effectively under pressure in a fast-paced environment.
• Enthusiasm for working with a diverse multicultural team and clientele.
• Understanding of hotel operations, supervisory skills, and effective communication.
• Planning capabilities and business awareness.
• Adaptability, teamwork spirit, customer focus, and goal orientation.