Housekeeping Coordinator

Role overview

The Housekeeping Coordinator supports the day-to-day running of housekeeping operations in a hotel environment, helping ensure rooms and public spaces are prepared efficiently and to brand standards. The role focuses on room allocation, communication across departments, guest follow-up, reporting, and administrative support.

Key responsibilities

• Arrange the ordering of guest amenities, cleaning chemicals, and other housekeeping consumables.
• Follow up with guests through courtesy calls to help maintain a strong guest experience.
• Maintain and refresh productivity reports on a regular basis.
• Keep deep-cleaning logs and other operational data sheets up to date.
• Allocate guest rooms and public areas to housekeeping attendants each day in a way that keeps workloads balanced and operations efficient.
• Coordinate closely with Housekeeping, Front Office, Engineering, Laundry, and other departments to keep hotel operations running smoothly.
• Track room status and make sure rooms are cleaned, inspected, and returned to inventory promptly.
• Handle the Lost & Found workflow by recording items accurately, storing them securely, and arranging returns in line with IHG procedures.
• Prepare daily operational housekeeping reports covering room assignments, room status, productivity, and related records.
• Respond quickly to guest requests and work with the housekeeping team to deliver excellent service.
• Anticipate guest expectations and aim to exceed them with timely, personalized, professional service.
• Follow IHG brand standards, hotel policies, and all health, safety, and security requirements.
• Keep housekeeping records, filing systems, and administrative documents accurate and organized.
• Support scheduling, attendance tracking, and other administrative duties for the department.
• Liaise with Engineering to log and track maintenance issues in rooms and public areas.
• Assist the housekeeping leadership team with daily operations, inventories, special projects, and department initiatives.
• Help maintain a positive, professional, and collaborative workplace while demonstrating IHG's Winning Ways and service culture.

General expectations

• Communicate effectively with colleagues across all departments.
• Be willing to work a flexible roster.
• Attend meetings, trainings, and any other required sessions.
• Look for ways to improve service delivery and product offerings so client expectations are met and exceeded.
• Follow safe work practices at all times and report any occupational health and safety concerns immediately to the direct manager or HR manager.
• Consistently perform to hotel standards as directed by the supervisor or manager.
• Meet productivity targets consistently.
• Maintain strong guest satisfaction ratings.
• Present yourself professionally at all times.
• Handle housekeeping administrative tasks efficiently.

Education and experience

The role requires confident spoken English, along with the ability to read and write in English. Applicants should have at least 2 years of housekeeping experience in a 4-star or 5-star hotel and be between 22 and 30 years of age.

Technical knowledge

A good working understanding of housekeeping-related systems is needed, including PMS, material ordering tools, guest experience tools, and payroll-related tools.

Personal attributes

The ideal candidate brings a strong can-do mindset, high energy, professional grooming, the ability to work independently, and the physical fitness needed for the role.

Additional note

If you do not meet every requirement but believe you can contribute strongly in this role, you are encouraged to apply.