Homelessness Assistant

Role Overview

Bristol City Council’s Housing Options Service is offering two fixed-term positions for Homelessness Assistants within the Homelessness Prevention Team until April 2028. These roles involve collaborating closely with Housing Advisors to support families and individuals facing homelessness or those at risk, focusing on early intervention and effective resolution of housing challenges.

Key Duties

Under guidance from Team Leaders, you will be responsible for conducting essential client-related tasks to swiftly address and manage housing difficulties. You will also perform general administrative responsibilities to aid the team in reaching its objectives.

Candidate Attributes

A success in this position requires a flexible and systematic work approach, the capability to prioritize tasks, and resilience under stressful conditions. Empathy and care towards clients accessing the service are essential, alongside outstanding communication skills and a dedication to delivering excellent customer care to generate positive housing outcomes.

Working Environment & Benefits

Joining Bristol City Council means working within a dynamic and supportive organization committed to employee development. Many roles offer hybrid working options, blending remote and onsite work to balance operational needs with personal preferences. Benefits include flexible schedules, membership in the Local Government Pension Scheme, and ample annual leave. Employees help shape a better future for Bristol and experience an inclusive work culture valuing diversity and fairness.

Application Process & Additional Information

Applicants must demonstrate how they meet the essential criteria outlined in the Person Specification to be considered for interviews. Occasionally, desirable criteria may also be used for shortlisting. Permanent employees will apply through secondment, fixed-term contract holders have limitations on secondment length, and casual workers or agency staff will be engaged via fixed-term contracts. Bristol City Council promotes disability inclusion by guaranteeing interviews to disabled candidates meeting essential criteria and offering reasonable accommodations throughout the recruitment process and career.

For further details, candidates are encouraged to review the Job Description and Person Specification or contact Simon Barrow.