Helpdesk Technician I

Job Overview

This role involves providing technical support to end users through various communication channels including telephone, email, and web chat.

Primary Duties

• Deliver technical assistance and troubleshooting to users.
• Perform restorative and maintenance tasks to resolve issues.
• Address end-user concerns using established procedures.
• Accurately log incidents and calls promptly into the tracking database.

Candidate Requirements

• Education: Completed two years of college or have a diploma/certificate; bachelor's degree or vocational studies in IT are advantageous.
• Proficient in spoken and written English communication.
• Strong customer service orientation.
• Capability to handle multiple calls daily as needed.
• Good understanding of PC hardware and software troubleshooting.
• Experience supporting software applications such as Outlook is beneficial.
• Background in technical support within BPO environments is a plus.
• Familiarity with ticketing systems is highly preferred.
• Willingness to adhere to shift schedules and demonstrate flexibility.

Additional Information

The employer values engaging with candidates through conversations prior to job offers, covering company details, recruitment processes, job expectations, and organizational culture.