Help Desk Specialist
Heliopolis, Cairo Governorate, Egypt · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- vor 2 Stunden
- Work mode
- In office
- Education
- Degree or diploma in Information Technology, Computer Science or related field, or equivalent experience
- Resume
- Required to apply
Where you'll work
Job description
About AbuElkher Distribution
Founded in 1999, AbuElkher Distribution is a multifaceted technology distributor that specializes in a wide range of products including printers, inks, computer accessories, point of sale and security systems, as well as networking solutions. The company is committed to strategic expansion in international markets, maintaining partnerships with renowned brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. These collaborations enable AbuElkher Distribution to offer top-quality products and dependable technical services to a diverse customer base.
Role Overview
The Help Desk Specialist position is a full-time, on-site opportunity located in Heliopolis, Cairo. The role entails providing primary technical assistance and customer support specifically for the company's products and internal systems. Responsibilities include managing support tickets and incoming calls, troubleshooting hardware and software issues especially related to desktop computers, peripherals, and networking equipment within stipulated service levels. The specialist will guide users through problem-solving steps, meticulously record incidents and solutions, and escalate complex cases to higher-level technical teams as necessary. Additional duties involve staying informed about the company's product range, assisting in basic installations and configurations, and enhancing help desk procedures and user support materials.
Qualifications and Skills
- Proficiency in technical and help desk support with experience managing user queries and support issues.
- Strong troubleshooting capabilities focused on desktop computer hardware and software.
- Excellent customer service skills including effective communication, patience, and a client-centered mindset.
- Educational background such as a degree or diploma in Information Technology, Computer Science, or related disciplines, or equivalent practical experience.
- Familiarity with printers, computer peripherals, networking fundamentals, and Windows operating systems; prior experience in hardware distribution environments is beneficial.
- Organizational skills with the ability to prioritize multiple tasks and openness to continual learning of new technologies and products.
- Willingness and ability to work onsite in Heliopolis and collaborate with cross-functional teams in a dynamic work setting.